I got the email as well as I am one of the 30 customers. I have a 3 card bulk ($15 per) sent in at the end of May I have not received back.
Basically it sounds like instead of Polaris setting up their own CGC dealer account, they piggy backed off the pre-existing Ludkins UK account and were submitting under that. Based on the email it sounds like CGC is having a hard time collecting payment money from the Ludkins UK account so some pending orders are held up.
For anyone who didn’t get the November 4th email:
" You’re getting this email because your order is currently impacted. For a six week period this summer, we were submitting on an account related to Ludkins Collectables, the UK company with whom we used to do business. Approximately 30 individual submissions are impacted, the vast majority of which only have a few cards. While we are still working directly with the professional authentication group to understand the specifics of the timeline for returning the submissions, we’re being told that resolution is expected in the next couple months.
Prior to even knowing there was an issue, we had already begun moving to use direct accounts with the same discounts so that we could offer the same pricing but have direct control over our orders. We are currently in good standing with all companies that we submit to. In our attempts to get these impacted orders released, we have offered payment in full for the fees we owe for all of our impacted submissions, and replacement collateral from my personal collection to offset whatever they may be worth or held for. We have not had success getting them released with any of our offers.
It’s been a long process, in part because the information I’ve been receiving has not been consistent from the authentication group. When I made my initial inquiry regarding the package containing the majority of these orders, I was told that registration was behind by nearly two months. In having dealt with years of slow registration, this didn’t immediately raise red flags. Obviously now, we can see that these orders have not returned when they should have been and we are actively advocating with the highest levels available to us within the company administration to try and see these orders returned. Our offer remains on the table to pay for them in full or to have them simply transferred to our account in good standing.
It is difficult at times for me to provide succinct explanations because full explanations often require information that I do not have at this time. I’ve worked on this every single day since it became obvious there was an issue, and poured every resource available to me into resolving it. But at the end of the day, without cooperation from the company to do what’s right for the customers, my hands are tied. I have to wait for them to participate in a resolution. This is the first time I’ve navigated these waters, so I accept criticism that maybe more could have been done to avoid this if I had been able to see that this was a possible problem. Preemptively, we’ve already made sure that this cannot happen again through the establishment of our own accounts and discounts through our proof of volume.
It is with full confidence that I can say no ongoing submissions are or will be impacted. This issue ended with this block of submissions in late July and we’ve successfully processed many submissions since. Thank you for your patience, you’ve already been more patient than you should have to be, and I share with you the frustration of the lack of resolution so far. I’ll make additional information available as I have it. I appreciate you submitting with us, and I remain grateful every day for the opportunity to serve this community.
Very best,
—
Peter Chipouras
Founder
Polaris Grading LLC"