The big question we’ve all had from time to time, when should I call and complain on PSA taking too long?
Now I understand everything is an estimate on turnaround times, and they even state “consider paying for a faster turnaround if needed back sooner”.
So my issue though, is I paid for a 5-Day turnaround on a few cards. Today will be business day number 5 and they aren’t even received yet. Do I call after today? And even if I do and they receive them, let’s say they take another full 5 days, do I complain about the 10 business days it took? Would they even do anything at that point?
I’ve had a past experience where they took 12 business days to grade a 5 day. What’s everyone’s thought? Thank you!!
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They are slow to enter things into the system sometimes…
I get packages waiting nearly 2 weeks at psa before its actually loaded up.
I don’t know man, your the boss, if you think it’s unfair ring, give them a nudge/ring, they might push it through for you.
To be fair it does state “TURNAROUND TIME DOES NOT BEGIN UNTIL ORDER HAS BEEN ENTERED INTO THE GRADING SYSTEM” and “the turnaround times are not guaranteed”. I’d say a fair time to complain is when, after they receive it/log it, it surpasses the turnaround point by twice the amount of days…so 10 business days?
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I sent in one 10 days and it took them a week to enter them so I really think it varies
I always plan for at least a week of waiting around before my package gets entered into the system.
I’ve called PSA a couple times because of them going over the turnaround, I always just ask to make sure everything is okay with the order and it’s on schedule. Usually I’ll call if it goes 2-3 business days over (no matter what the turnaround time) and if it goes longer than 5 I’ll call again.
I don’t really get annoyed about the turnaround times, I try to do a few tricks that apparently get them done quicker and it’s worked for me most times.
When you’re trying to figure out what to do keep this in mind. CS will simply look at the same window you’re looking at and wing it from there. 99 times out of a hundred they won’t have time to investigate individual orders. With hundreds of orders coming in daily, all in the same boat you are, all they have time to do is answer identical calls to yours.
What I do: I send it in and then wait for an email message that it’s done. If it grossly exceeded the turnaround time I get recompense.
I do understand we’re not all the same patience wise. We have differing degrees of experience with the internal workings of PSA. It’s ok to feel frustrated by parts of the procedure but my point is you can’t change it or affect any part of it DURING the process. If you need to complain about something, do so after the process is complete. That’s normally the only time action can be taken.
Now the above may not apply in 100% of the cases but nearly 100%.
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