I get that you’re frustrated, but I’m not sure what to tell you except that sellers also require some level of protection. The only way for ebay to provide that protection is by requiring delivery confirmation that will stand up to charge back attempts, and a signature helps greatly with that. That’s why the policy is in place, and it’s been in place a long time.
I’d chalk this experience up to a lesson learned and be prepared to provide a signature in the future when you make an expensive purchase on the platform.
Seller protection against chargebacks can be accomplished while still reasonably notifying customers of platform rules that are above and beyond the industry standard.
Seller protection against chargebacks can still be accomplished without the seller receiving the item back as “return to sender” and keeping 100% of the customer’s funds.
As a net seller on ebay, I’m all for seller protection, but these were the two points I’m saying were wild.
its through EIS so they will always refund the buyer out of their own pocket as long as it has reached their hub. stuff seems to occasionally get lost in the hub for whatever reason, and they also limit their exposure to $2500/item (and i think its only $1000 for some countries)
UPS and fedex u wont be able to reroute if they bought the label on ebay. its so that unscrupulous buyers cant reroute the package to a walgreens and then claim INR which they would win since it was delivered to a different address.
the best thing you can do is ask the seller to ship usps if you arent home in the day since then u can pick it up at the post office. but if it is a large item (the main reason they would use ups) you might have to pay a bit more for shipping
Did you try to reach out and explain that that’s how all PSA cases are? I’ve had this happen before and of course my first reaction was this person is stupid and a bad buyer, but when I reached out it turned out the person had actually never bought a graded card before.
They had assumed the card was supposed to be tightly in there, and when I explained that all slabs have card movement like that, they understood and cancelled the return.
I had this exact thought the first time I received a PSA slab. I thought it was weird the card could move around in the slab and had to look it up on the internet to realize it was normal.
If buyer does not accept this, can you share his ID? If they’re truly not happy with the imperfect fit of slabs, I don’t want them anywhere near my listings.
Don’t we have a thread about this on efour? Perhaps share that with them. I am all for giving benefit of the doubt. edit: the thread in question:
I’ve personally lost out on several items I’ve been looking for due to sellers canceling after a deal was made because another buyer swooped in and offered more than what it was listed at or sold for (sometimes even after payments were made). Just finished an auction to clear out some random stuff and got this message as soon as it ended. Felt good to ignore it and honour the deal, hopefully it comes back around.
