So from what I understand, a grader goes through a submission and individually checks each card, pack, ticket etc. Once they have determined its real, they assign it a grade and put it back in its protective card saver. Once the grader has finished the submission, the information is put into the system and then the order moves to the encasing area. This is were a encap’er will put them in the correct cases and then seal them. Once sealed, they go to ‘quality assurance’ *rolls eyes* to be checked to see if everything is ok. If it passes, it is then shipped out.
From the numerous phone calls and emails speaking with the customer rep and the operations manager, my packets were graded a 10. From there, my packets were then placed into the wrong cases as a result of someone new at their job and using the wrong cases.
My understanding and belief is that they were in mint condition before I sent them off. My determined value was based off what their condition was like before I sent them. The damage has been done AFTER the grades were assigned by a grader. If the correct cases were used, the grade would stand and I would be able to sell the packets at full market valve. Since the wrong cases were used, damage was done AFTER the grades were assigned, thus affecting the quality of the product *which wasn’t checked at quality assurance* and overall market value.
What I was told on the phone today was, if you think a card can score a Gem Mint 10, you put its valve at a Gem Mint 10. I’ve always submitted my items based on roughly what I paid [that’s what I thought was correct].
I’m pissed because the Ops Manager admitted on the phone and its somewhere back in the thread, that damage was done and yet, PSA are still not owning up to their mistakes. Its not just 1 packet they messed up. Its 6. I’ve got photos and videos and even his admission
they were damaged, and they refuse to pay what is fair. I believe that ‘fair’ is what I could have sold them for, not what their value was before they were damaged.
Ops Manager: “whilst there has been damage done, they are still PSA 10s”.
What is put down on the submission forms is crucial and you should always put down a number that you are comfortable with getting back if your item is wiped off the face of the Earth. It is a distinct possibility that PSA could have issues that cause the destruction of your items on site (fire, burglary, etc.) or something similar happening while under USPS care. Very very rare, but indeed a reality that it can happen. That is just a good thing to know for anyone submitting or shipping anything, ever. Always have it insured for the full value, unless you are willing and able to take the risk yourself for the items total loss.
It isn’t surprising that they will be reverting to that, but IMO (however little it matters), I agree with you that you should be covered for the full value of what they deemed the packs graded originally. That being mostly 10’s that clearly still aren’t in PSA 10 shape.
At a minimum going forward there should be no way for anyone to argue against you getting back total cost incurred buying the packs+shipping+grading. Hopefully your declared value was at least covering what you had into them. Best case though unlikely would be reimbursement for total market value at the grades they were given. I still think you are estimating the market value a bit high on these, but that is a tough call since there is little evidence to go off of.
Again, best of luck. I hope they at least give you what I think anyone can agree at a minimum you deserve. (Cost you paid for packs+shipping fees+grading fees)
It really would have to though in some cases. He is really lucky PSA put them in PSA 10 cases, and didn’t jam them in the wrong cases only to switch and then grade them as they exist now (which should be PSA ~6). Then he would really be f’ed as they would say that is how they came to them.
The PSA financial guarantee of grade and authenticity actually does state “…and the Guarantee does not apply to, and cannot be utilized by, the original submitter (or the original submitter’s agents, employees, affiliates or representatives) of the graded card.”
So I guess Gavin would need to sell them on for full market value to someone who can then take it up with PSA and get reimbursed all the money they paid Gavin. Otherwise, by their own fine print that we agree to when we submit, they would likely revert back to declared value upon submission. Being that PSA has deemed to him that they remain PSA 10’s (total bullsh*t), he could theoretically sell them along to someone knowingly ready to take this battle with PSA for the full value. But that likely would be a whole lotta work for a very low chance at success.
I’ve emailed two times to see if I can get an update. No replies… I don’t know what i’ve done to deserve this kind of treatment from PSA… So much for being a loyal customer >.<
So I got a quick reply back today whilst I was at work.
During the phone call, I was told that the declared value was what I am legally entitled too - $900. ALL packets were damaged yet, at this current point in time [no official offer as of yet], I’ve been offered slightly more than half…
Unfortunately the best that we can offer you for the difference in grade is $500 USD.
Please let me know if credit on your account would be acceptable, or if a check would be preferred. Once I hear back from you I can proceed with the insurance claim.
Thank you,"
I’ve been told on the phone that I am legally entitled to what was on my submission form ($900). That’s what the manager said. How is this even possible?!?!
@garyis2000 - i don’t know if you have any insight regarding this, but just in case you do, any help would be appreciated.
The $900 I am referring to was for all packets that were damaged. This manager is offering just $500 for one packet by how I am reading it… I’m withhold what I really want to say on this entire matter…
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