Exactly, it’s my first cause of block. Must be the one thing that’s tilting me the most, in fact I have even accepted offers at the same or lower price from others just to get the hate message afterwards. Priceless.
After hundreds of sales of slabs, sealed packs and vintage holos over the last year, I finally got a negative feedback
FOR A COMMON $3 CHARMANDER
They wrote it was fake in the feedback without trying to resolve the issue by contacting me, then over multiple messages kept insisting it was 100% fake and it didn’t pass the light or rip test
ALL FOR A COMMON $3 CHARMANDER
Eventually they changed the feedback to neutral but as usual ebay is no help and only going to hurt their own profits when they allow morons to illegitimately claim a seller is selling fake cards. I have 100+ mid-range vintage items listed, why on earth would I risk my reputation over A $3 COMMON CHARMANDER and why are people so dumb that they would rather leave negative feedback than ask for a refund?
I did a term paper on this question in philosophy, if you’d like to know… but TL;DR: Fragile egos, and as Mike Tyson said, “[the internet] has allowed people to get away with things they shoulda been punched in the face for.”
So sorry you had THIS as your one negative. it’s such a pain. My only negative was from a fellow card seller, who never received the card, and instead of contacting me like a professional, he was a professional jack hole, and left ALL CAPS negative feedback. He never changed it, nor would eBay do anything…
Because I’m searching under the ‘ccg sealed packs’ filter and have to scroll past a hundred of these before something factory sealed appears. I don’t know how these sellers classify their listings, but it’s definitely in the wrong place.
This guy sold 2 fake 1st Ed. Charizards for $4,500 and at auction for $7,100. I knew the market was blind but jeez, if it’s too good to be true. They’re not even good fakes… Hopefully the link works.
Seller sent me this message 30 minutes after I had accepted an offer while I was trying to reverify my bank account for paypal.
More funny then garbage really. I was tempted to send him a message 30 minutes after I paid saying “please ship item I can’t wait for it for days” but thought better of it.
I made a separate post about this on the forum, but I also want to mention it here because it definitely belongs in “eBay garbage.”
Yesterday, I received a negative feedback from a customer claiming they “never received the item.” However, tracking showed the item was delivered, and the customer never opened a request, asked for a refund or even contacted me.
So I went through eBay’s customer service help page and requested the feedback to be removed. Naturally, I thought for sure my request would be honored. After all, the person left a negative saying they didn’t receive their item when tracking said otherwise. Seems like an open and shut case, right? Isn’t that what tracking is for?
Well, this morning, I woke up to see that eBay was not able to remove the feedback. The message said that they “could not process my request due to a technical error.” Uh, WHAT?
Tried looking for a phone number. Couldn’t find anything. Looked for a live chat option. Couldn’t find anything. Looked for e-mail or any other sort of contact information. Nothing.
Fortunately, I sent a feedback revision request to the customer, and they complied and changed the feedback to positive. But that does not remove the main concern here: I PAID for tracking, and yet, eBay did not remove a negative feedback that falsely claimed that a TRACKED ITEM did not arrive.
As sellers, we PAY to use eBay’s platform to sell our items. They not only charge a monthly fee for an eBay store, but they also take a cut from any sold items. And that’s fine…until they stop providing customer service to their paying customers.
eBay expects us as sellers to resolve any issues a buyer may have, even if the buyer is in the wrong. But yet, somehow, they don’t hold themselves to the same standard. Not only that, but they don’t even provide any sort of contact information. It is absolutely asinine that a company THIS large does not have any sort of reliable customer service number.
While I am happy that the customer chose to revise their feedback, I am still furious with eBay and concerned over the fact that they are leaving their paying sellers in the dark more than ever before.
@mjs61290, for some reason the customer service channels—the page you can find with “have us call you” or “chat with rep via chat”—just disappear sometimes. It has happened to me a bunch of times. They always reappear or I’m able to find them through weird typical page detours. It’s so annoying. I hear you on this though. Total bullshit that it happens at all. Hell, even when it is there it is extremely annoying how convoluted it is to even get there and how they try as hard as possible to inhibit you doing so (like how they try to provide prompts to try diverting you away from the call). Typical corporate tactic same as you would find with customer service automation so that they won’t be using as much labor and save on costs at the expense of the customer.