My guess is they HAD a problem with customs. Now they solved it but have a month+ worth of backlog they need to send to the US. So not everything moves at once. I’m sure your cards are fine.
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Your prayers have been heard! (Title of this thread has been renamed)
My cards arrived in the US and are now in Grading / Encapsulation / Imaging already.
Would be nice if they gave the “lagging” EU submissions priority :).
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I am facing a change with sending cards back to middleman office in Munich. Previously the grades have been announced at the exact moment the cards where sent back to Munich. Now my status changed to “Returning to Submission Center” without a display of the grades I got. Also: I did not receive the invoice so far which previously also was sent at this exact moment. Nothing to worry about, just an information for all your current or future submissions 
Seems like our cards are in the same batch in that case ;). Mine are also on their way back as we speak. They were in the “Finalizing” stage for 10 days so glad to see them moving again.
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It seems there are still problems.
My cards still haven’t moved…
Received by CGC Munich on 24th of October.
All they answer when I ask is that they are still working on the problem.
Here is the last answer I got on 20th of November : « I understand that you are worried, but please be aware that we still have problems with some shipments, some of which are on hold due to a problem with customs.
You will see the updated status as soon as we have resolved the issue. »
It’s starting to make me really angry. I love CGC but I am really disappointed by their behavior with this problem. Absolutely zero communication on their website or else. Barely answering emails…
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Mine are also still stuck in the submission center since September 26th. I wrote them a mail a few days ago and they told me that my cards would soon be graded. No explanation no excuses. Their service is bad…
I could have just sent them to the USA by myself and would have my cards back by now.
I would recommend them to anyone.
I finally have a real answer : my cards will be sent on Wednesday 6th of December.
I have given up all hope of getting them before Christmas but at least they are safe…
I will still grade with them since I like this company, but I got really disappointed by the management they had with this customs problem. They should at least have sent an email to all customers who had their cards blocked…
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Update : my cards are finally on their way to the USA
Received by CGC Munich : 24/10/2023
Sent to CGC US for grading : 06/12/2023
Let’s hope they will be graded quickly (even if I am sure I won’t have any kind of priority after this big delay…)
I hope it will have caught up their delay next time I send in a few weeks
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I am about to send a batch of cards to CGC Munich. Does anyone have an official statement that this issue is solved or do we still expect the 6+ weeks idle time in Munich before shipping?
The issue is solved
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Issue solved but probably still a little bit of delay since they need to catch up. You will have a really shorter time I am sure
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When your cards reach the status “Returning to Submission Center” you can request a grading report from the Munich office since the grades are not displayed directly on the website anymore (maybe the Minuch office will put them on the website). It took me around 4 hours from requesting the grading report until I had it via Mail so quite fast.
Also: The Pop Report is not updated after your cards are shipped to Germany. Curious to see at which point this will happen.
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You guys seem really lucky with your orders. Mine are still stuck at the submission center since September 26th. Even after several calls and mails nothing has changed.
Always telling me that they will be sent soon.
That is good to know, I’ll ask them.
My cards have been in returning to Munich now for 13 days now.
I’m refreshing the order page to many times per day because I’m so curious to know my grades :P.
You might give them a call or E-Mail since there seems to be an issue with sending out the invoices automatically. One of my submissions arrived end of last week (I guess so does yours) but the invoice was not sent and therefore it`s waiting in the Munich Office for being paid.
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I like CGC, but the Munich office really needs to step up their custommer communication.
You provide more information then we get from them and that should not be the case.
Do you have connections to the Munich office if I may aks or are you just a well informed customer :)?
I am just a well informed customer and I am happy to keep the community up to date !
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Summary of the current status and what you can do (if so) to make sure to get your cards back as soon as possible:
1. Shipping Cards to CGC Germany
Nothing to speed up here, issues with tax office are solved. Just need to wait until they send your cards to CGC USA. In my experience this happens within 1 week
2. What to do when the Cards are Graded and being sent back
As soon as the status switches to “Returning to Submission Center” your grades are already known but not displayed on the grading page such as before. You can request your personal grading report by sending a mail to Service@CGCcards.de and use a subject like “Grading Report Submission CGCYourpersonalsubmissionID”
You will get an Excel Export displaying all your cards with all your grades. Also: If you want the beautiful scan of one of your cards, you can request this as well. I just did this for a very special card that was finalized yesterday.
3. What to do when your cards are back in Munich
Current Issues and suggestions:
- There is no active notification that your cards are back → I suggest to give them a call or E-Mail 10 working days after the status change to “Returning to Submission Center” to check whether or not the cards already arrived
- The automatic invoicing does not work currently → there was a recent change in their SAP system and they are working on it. BUT: All the data you need is available and they just gave me the Invoice Number and the total amount I have to pay via phone. ALL OF THIS IS A WORKAROUND, IT WILL BE AUTOMATIZED IN THE FUTURE! By doing so, I was able to pay for my oldest submission and the shipping to me is planned for tomorrow.
4. Population Report
Not 100% clear right now. All I can say is, that the Pop Report is not updated when the cards are shipped to Germany. I will update this point as soon as I have an update
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Hello,
For the scans, can’t you just go to : https://www.cgccards.com/certlookup/
And enter your submission number like this : 1401011400 + three digits ### for the specific card.
I took this number from my submission number and modified the last three digits to find an already graded submission, which I found immediately with « 400 » at the end.
Then I added 001 for the first card of the submission : https://www.cgccards.com/certlookup/1401011400001/
So let’s say your submission number is 1401011450, can you check please if 1401011450001 works for you ?
Thanks
Just checked but it did not work for me 