Buyer glued the PSA case

General
1

This…is a new one. 100% rated seller, ship every PSA card under $50 the same way (sleeve + bubblemailer). Guy buys a cheapo PSA $17 card from me, I send it, he gets it and leaves me positive feedback saying… “100% happy :blush: professional packing, highly recommend seller, just as advertised”.

He ends up buying another cheapo PSA card that was $25 and I send it exactly the same way. He sends me a note with the purchase saying, "Could you please take extra special care when packing it up i ordered one like a month ago from this other guy he only put it in a bubble envelope with no extra protection and the card got damaged in transit thanks for your time and the card
".

He gets the card and its time to start this wild ride…

Fine, no big deal, it was bound to happen I guess. How he predicted it or how he had another issue with someone else like this earlier this month leads me to wonder about his postman.

So, I respond…


Uh, you did what and why exactly and how, wait what?

Okay…I also dislike people who use feedback the way he does, but I am still nice and STILL offer him a FULL REFUND for the card he GLUED.

I care about my feedback too much, but I feel I do just fine customer service. I do find it odd he asked for extra packaging and then it seemed to happen, three eyed raven action going on, but I couldn’t figure out an angle unless it was to crack and re-submit, but for a $20 card I don’t have a clue.

Ignore my awful wall of text, it was late and I was tired of dealing with this guy after offering him everything except a partial refund (I dislike them, someone decides they want more of a discount for any reason and threatens to return it).

So he officially leaves me negative feedback a week after leaving me positive feedback. It looks something like this…


First bit of negative or neutral feedback I have had, hopefully ebay can fix this for me as I find it absolutely insane. I do think its funny how my packaging is not only professional, its also unprofessional and cheap. Same bubble mailers, same sleeves, same everything.

“Why didn’t you just refund him or partially refund him and let him keep the card?” - Because I don’t do that, you either want it or you don’t. You don’t order something online from walmart, glue it back up and ask for a partial refund. You get it all or nothing.

5 Likes
2

This buyer absolutely, positively sounds like a 14-year-old kid. I have never in my life ever heard of someone trying to glue a damaged PSA case.

Also, I love this part of his message: “I don’t buy to resell. I buy to collect, and the overall value has dropped for sure.”

Well, if you only “buy to collect,” then why the heck do you care about the “overall value?”

6 Likes
3

I’ll say it so you don’t have to. What a dumb ass.

5 Likes
4

He tampered with the item after receiving it despite you offering a refund. I’ve had that happen before with something, and eBay removed the negative.

5

Keep us updated, that should be a very easy negative to get removed with the buyer messing with the card. Seems like these “partial refund” scams are becoming all too common.

6

I will say that this doesn’t seem like a scam, though. This just seems like a really dumb buyer (or, most likely, a kid).

How two PSA-graded cards managed to get damaged that badly is another story. God only know what’s going on at that post office.

1 Like
7

Seemed kinda odd, but I don’t think there is a scam since he can’t possibly do anything to make money, and the case was damaged (either by him or the PO). It wasn’t a strong 8 or anything, so re-grading isn’t the answer and if he did want to keep it, cracking it wasn’t the answer either. It did feel a little premeditated, but it might all be coincidence. Again its a very very very low valued card, just a weird situation all around.

3 Likes
8

Yeah only thing I can think of is that he wanted a partial refund, so he damaged the case on purpose, but then when you offered a full refund but wanted the card back, he decided to glue the case when he knew his original plan wasn’t going to work.

But yeah most likely I think this is just a really dumb kid.

9

It’s probably both, to be honest. Dumb buyer/kid gets a card, it’s damaged a bit (or buyer has regrets and fabricates damage), asks for a partial refund from a seller and gets it. Learns that getting partial refunds is a great way to get some money off of cards, and keeps doing it. eBay does nothing because eBay.

Here’s what I think happened in this case. The dumb buyer/kid doesn’t give two shits about cracks in the PSA case for some reason, and decides to crack it and ask for a partial refund. When that doesn’t pan out and it’s return for refund or keep, buyer tries to further mess with the card to make sure seller won’t take it back and instead offer a partial refund. When even that doesn’t work, buyer decides to keep card.

1 Like
10

That’s just pathetic. I can understand if someone is buying let’s just say a 5-6k$ card and does that to make some money, as even 5% refund will be like $300 or so. But card for 25 bux lol? You should offered him a dollar refund haha. That’s why I don’t deal with cheap cards on ebay, as I know people who’s buying them usually have very unrealistic expectations and are super-entitled brats.

11

Sometimes if the price is right/better I buy cards in PSA cases in order to crack them for my binders. My theory is that he probably doesn’t actually want the case and will remove the card after attempting to scam a partial refund. The damage is conveniently all around the label part of the case.

If need be, take the return. I still need this one and as long as the card itself isn’t damaged, I can buy it off you with the botched case.

2 Likes
12

I have shipped thousands of PSA cards in double padded envelopes. A few have met a similar fate, maybe ~3. I’ve always offered to refund ~$5-10 or so dependent on card value and my mood at the time as that is what the return shipping + a small amount for my time is worth to me and I strongly prefer partial refunds over full returns in many cases.

Partial refund requests for petty and/or questionable things get a block, valid things like shipping damage (if that was the case here) get a one time pass and a repeat gets a block. Given the whole glue thing going on I would have offered the same $5-10 part refund and converted this into an insta block and then moved on hoping he opted for the partial refund.

Honestly my two cents is this is not a scam just a really, really dumb person. I am always astounded I made it as long as I did before my first negative and always give the advice that it isn’t as big of a deal as you think. It is bound to happen someday and each subsequent one personally gets less annoying than the last.

13

I can’t stop laughing at the kid that glued the Vulpix… Such a wrong attitude on his part, why would he even consider giving you a negative?

I received over 200 spare slabs during last year and literally none of them got ‘‘damaged’’ in transit, thing is shady…

14

Man what a crappy scenario, sorry to hear this happened and you got your first negative feedback. Hopefully eBay will remove the negative feedback givin the situation and evidence of your dialogue. Even if they don’t, negative feedback goes away after like 6 months anyway doesn’t it?

If it makes you feel any better, I can vouch for your good shipping habits! I was well satisfied with your packaging the one time I bought from you!

I hope this remedies quickly and in a favorable way to you. Have a good one, take care!

15

They sound like a kid. They tampered with the item. You should be able to get the feedback removed.

16

I don’t think it’s a kid. Could be a test run before going for a more expensive card. I wouldn’t sell to him again, but doesn’t matter if he makes a new account.

Do this with a PSA 10; “hey case is cracked blah blah”,seller issues a partial refund from Ebay and then they resubmit the card as a single to PSA and if it grades a 10 with a new cert # they can pocket a lot of $$$.

17

A really immature 34 year old lol

18

I’ve sent £500 GBP slabbed cards in single padded envelopes without any issues.

This is a sticky issue, I would of probably given the guy a very small refund and blocked him from further purchases of cards.

No doubt eBay will remove your bad feedback based on the refusal of the buyer to send the item back.

1 Like
19

From a business point of view Ketchum is totally right. From a principled pov, I love your stance and would have done the same. I might have said that you needed the card back to get a full refund.

20

I wouldn’t worry about how you handled it, this was a weird situation and I think you acted as professional and courteous as the situation warranted. You were easy to work with when you sold me that Aquapolis Tyranitar, I’d say your customer service skills are just fine.