Hi everyone! Thanks for being so candid about your thoughts and experiences with me on eBay.
To set the record straight, I do not engage in shill bidding. Never have, nor do I have the time to do so. I’ve only got one eBay account that I list items from, and that’s all I use. If the OP has any specific examples of items numbers that he/she feels have been shilled, please post them here and I’ll check back and I’ll post screenshots of the bidders to prove it.
Now, on to the emotional aspects that some of you have against me. Yes, we charge $3.50 shipping on all of our auctions, regardless - no exception. I’ve moved away from BIN listings because I got tired of dealing with what I perceived as lowball offers. Keep in mind, most of these “experiences” came when I just received cards back from PSA. Of course I’m going to list them at stupid prices because it costs me nothing to do so, and sometimes people actually do pay them. I once received $200 from a guy in Australia for a full art holo Kingdra PSA 10 from Primal Clash. So, yes, it does happen. I’ve found that it’s just much easier now to do auctions.
If you’re thinking that prices have been higher recently, perhaps it’s because we are the featured seller with a huge banner linking directly to our exclusive auctions on the eBay toys page. We’ve also had ebay’s Marketing team reach out to other platforms and we’ve been featured recently on the Pokémon blog dot com and a couple others.
I have ZERO tolerance for some circumstances (letting your “kid” bid, bidding and immediately asking to cancel, etc.) that occur and yes, I am oftentimes very direct with my comments when it happens. At the end of the day, let’s not forget that eBay is a price driven platform that sells commodities. There is minimal “customer loyalty” at best. What I mean by this, is that from a merchant’s perspective, most people aren’t going to pay me more money for the same item that someone else is selling for less, just because I am me. That just doesn’t happen, so there really isn’t any incentive to go above and beyond to provide certain aspects of what most would consider “exceptional customer service”. This means I ONLY focus on hassle-free transactions. The Pareto principle states that 20% of your customers are going to account for 80% of your problems, so I actively try to eliminate those 20% customers from my interactions when I’m dealing with a strictly price-based selling process.
The old saying goes, “good - fast - cheap, pick two”. eBay handles the “cheap” with their lowest price auction model, and we ship immediately. Those customers that have unrealistic expectations that they can get all 3, we invite them (through our directness) to shop elsewhere.