Severe PSA Mislabel -- Would they fix it?

Apologies if this is something that’s been previously discussed, but I cant seem to find anything on it.

I was speaking to someone who had a 1st ed. Dark Charizard graded by PSA as a PSA 9. Didnt think much of it, but upon closer inspection I noticed the label has it marked as a Base Set charizard ("1999 Pokemon Game Charizard HOLO #4 "). I know mislabels aren’t uncommon, but the stark difference really got me curious.

Its around the 04XXXXXX cert range so its pretty old. My question is-- would PSA relabel something like this? I know they relabel with small differences, but would they treat it the same way? Also, is this even a reasonable issue to have with a mislabel, or should I assume the card was tampered with?

Any and all insight and advice is greatly appreciated. If I missed a discussion on this very topic, please don’t hesitate linking me to a thread about it! (I may be blind and missed it in my search lmao). Never ran into a mislabel this severe haha.

Ill try to upload some pictures in a little bit in case they’d be helpful! Thanks so much guys! :slight_smile:

Yeah they will, its just a pain in the ass. I have a psa 10 national champs charizard labeled as a psa10 gold star charizard and I’d rather just keep the jacked up label with the psa10 grade than deal with the risk of it getting lost in mail or damaged on reslab. People know what it is and only the grade usually matters.

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@simorno,Did my PSA order through Ludkins and had a black star 1st edition error ivy pikachu get labeled as the normal promo with no mention of it being 1st edition. Ludkins took it back and had it fixed free of charge, BUT it takes a LOOOOONG time. Like 6 months long time, but it can not be helped with PSA. PSA will fix it if you do a direct submission, but make sure you let them know soon after. I think it might be within a certain time period you should alert them to the error.

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My experience with correcting labels was very easy. I emailed info@psacard.com and one of the recipients emailed back with her personal work email. I told her the card label description vs. what it was supposed to say and sent her pics. There’s a research team that reviews it to ensure my claim is correct. It took them about 1 week to confirm the need for correction for one of the cards and about 2 weeks for another (and I think only because i sent them in different emails and she overlooked it at first). One of these cards I bought with the mistake already there. The other card I graded myself and accidentally put it in PSA’s system incorrectly. However, they didn’t even bother with who’s fault it was, they sent me a fedex label for free and made the correction for free, taking altogether maybe 3-4 months. I paid nothing.

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