I auctioned some stuff during the week and started shipping them today. I had specified $20 international shipping for 3x psa card lot, however when I went to post office the I was charged only $15 for some odd reason. After returning to my house I asap. refunded the extra $5 to buyer and informed about the situation since I thought it would be simply fair.
Couple hours after that I noticed another listing had been paid and decided to ship it from same post office as earlier letter. The staff had realized they charged wrong amount from 1st letter and had to pay $5 afterwards. So even though I was right from the start I still lost.
That isn’t even the only thing that has sucked with Posti ( main carrier in Finland ) this week. After shipping international letter I put tracking code in tracking service = status as delivered, totally different city in January 2016. Had to drive back so I can get problem solved, the staff called customers service and we found out bigger batch of codes weren’t reset as they should be after short period. Luckily we eventually found one empty address card, otherwise I would´ve been really pissed.
I long for the day we can send cards or physical mail in general through the internet and have it arrive on the other side instantly. What a time that would be to be alive…
It’s different when you are providing a service and you can’t allocate overhead correctly versus charging postage wherein if it isn’t the right amount it’ll just be returned to the sender to resend
Sure. So go to your post office… Get them to ship out 100 parcels with 1 stamp on each, and then get back to me about walk away, no more pay. In this system it doesn’t work…
You seem to be confused as to what happened. Maybe im wrong also but the person at the counter ultimately charged the incorrect price, took the item and upon the return of the customer realized the mistake and forced them to pay the difference. If the customer had never returned do you think the item should be rts? Because the office made the mistake?
lets try another analogy. …I buy a chocolate bar for $1.50, when I go back later to buy another they are $2 and I get askwd to pay $2.50 to make.up the diff because they say it was marked incorrectly…I dont think so!
Incorrect postage can be stopped at any point along the way… I’ve seen things get shipped with “sufficient postage” according to the post office and then it got returned later due to insufficient postage. While I get where you’re coming from @credits, it doesn’t apply so much to mail and postage. It’s like going in to pay your utilities, and you pay a portion of your electric bill. You will still owe the rest the next time you walk in (somewhat of a reach on an example but I feel it applies). The only difference is that you’re paying up front for postage due, rather than after the fact.
edit:
I will say this though - if they affixed $20 of postage on the envelope and it was the proper amount to send the package, but charged $15, then I suppose that would be on them. This would be a bit more of a grey area - the package isn’t going to come back to you, so it’s ultimately their loss. “Right” for you to pay the difference, but it’s not going to be an absolute must when the post offices are viewing the package as it would be “paid” for shipment (using the above example, this would be similar to the electric company reading your meter wrong and undercharging you).
Im with @credits if they effed up thet should eat the cost. Obviously only applies if they did in fact under charge but shipped via the correct method as to not be returned. Paying to send something at the counter is very different to slapping your own stamps on something and claiming ignorance.
I agree that it should be on the company because it was their mistake and if they value their customers they would pay the difference, unfortunately they don’t which is why you have to pay.
Government run services are different though.
Consider you go to the Department of motor vehicles and the clerk charges you 200.00 instead of 500.00. Then they discover the mistake. Would one really reasonably expect them to say, “Oh, never mind. It was our fault.”?
That’s right. What I find funny is during first trip I said multiple times the amount should be $20 based on their own online fee calculator but they didn’t believe at that time.
Obviously the $5 isn’t end of the world as long it doesn’t happen again too often, better make sure the staff is more precise in future.
