Sorry guys. I’m sure this has been covered but I have limited internet and wanted to just ask.
Someone bought an expensive ish card from me. Says the two year old bought it. They are requesting I cancel. Do I accept the request to cancel or wait and file a non payment claim?
It’s going to hit the max final value fee for me. So I’m trying to do what’s best from that standpoint.
Either an unpaid item case or cancel per buyer request will zero out any fees for you. Usually I go unpaid item so the buyer gets a strike and maybe learns a lesson?
Always unpaid case. Don’t care if it’s petty, don’t waste my time.
Ok cool, I wasn’t sure about two things.
If they request a cancellation, can you open unpaid case? Sounds like I can.
If they request cancellation and I accept cancel order, or open the case. Will eBay still take the final value fee, but issue a credit on the sale? Like what if I don’t sell it for a while or ever lol? Or is it just not taken out?
Super confused on how that part works.
If you accept cancellation request eBay reverses your final value fee so you won’t have to pay anything. The only way you lose out is if the buyer paid for the item and then cancelled, PayPal won’t refund their fee now
Got it^
I just did that. It is what it is. Block and move on I guess.
if it’s an expensive item why would you ever open an unpaid item case. —->Buyer doesn’t want it.
You force him to pay
He doesn’t want a strike so reluctantly pays
He receives the item and then he has a million ways to scam by claiming you put in soap, claims damaged item and sends you another item etc etc
Always cancel and move on. I know it’s hard and you want to get that strike on the buyer and teach him a lesson or what not. It isn’t worth it
Agree with fizzy - always cancel and move on. Doing anything else is a total waste of time.
Thanks for the responses everyone.
I was super nervous that eBay would just subtract the fees if I did it the wrong way and I would get a “credit” lol. Don’t want to mess with that.
If it’s an expensive item and they do that I’m filing a report with the postal inspector, a police report, and if all else fails I’m going to court. Don’t care how much time I have to spend on it, scammers are scum of the earth. Scamming for expensive items is a pretty serious crime, you’re much more likely to have this occur for cheaper items as a lot of people simply write off the loss.
Except you can’t prove anything. You can file a report and go to court all you want. Can you/anyone conclusively prove you sent the right item in the post? (If the buyer claims the right item wasn’t sent) . Nope. You can even video record you putting the item and sealing it and giving it to the post. But can you prove you didn’t switch the item immediately after you stopped recording? Nope. Can you prove the item didn’t get switched by the postal service guy? Nope. There’s nothing a cop or a judge can do without concrete evidence. Hence every thread you visit it’ll be told there’s no point video recording as it won’t do you any good on eBay or otherwise. I understand the frustration but all you can do is stay vigilant. And hence not try to be petty and open cases against buyers. But to each his own and if you feel that’s the way to go then you should 
I understand all of that, especially the video recording part, but the odds are this person has committed these crimes before. Worst case scenario you lose but get shit on record that shows he was involved in something like this so if it happens again in the future they’re most likely going to have the decision go against them. Also, a lot of scammers will “find” the card when faced with the threat of police getting involved. Doing nothing and writing it off as a loss is the worst thing you can do (in my opinion).
it’s not writing a loss. OP asked the question with regards to unpaid sales. The correct answer is still just cancel and re-list and not hold a grudge and open a case. That exposes yourself to get scammed. If you just cancel you don’t lose out and there’s nothing to write off
Oh yeah, for unpaid that’s definitely the best path of action to take. Not worth the hassle
It is worth it, buying my item, taking it off the search for days and then telling me you aren’t paying deserves a strike. Your logic makes no sense, if someone was planning on scamming they would pay and scam, not pay for it out of spite then just decide they want to scam. Feel free to just cancel and allow these buyers to stay on ebay wasting everyones time, but not me. Unpaid case + Block.