Does AusPost insurance cover International Shipments? Help

Hello, does anyone know if AusPost insurance is applicable when the item is not handled by them anymore? (International order) I have been reading some of the terms and conditions and I am not sure if it gets lost after they gave the parcel to the destination local courier, will consider it not his fault or responsibility? Thank you

I’ve never purchased additional insurance, however I have successfully claimed the $100 base insurance on many lost/damaged international packages before, even after scans show the package had arrived in the destination country.

Is yours stuck in Carson, CA too? :joy:

Mine is already in Spain with no updates since December 30th :frowning:

Ah ok. I’ve had stuff sit in customs for over 2 months before in the US.

Mine has been with no updates since December 30th when arrived in Spain but hasn’t been received by the Spanish courier either, really strange

Yes the insurance should be covered by Australia Post up to the amount you paid in extra insurance. Best to ring them and open up an inquiry.

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Thanks, already opened it and it’s on going