My most recent grading submission, PSA received the package 3 weeks ago and it is still not in the system.
In the past it has taken packages 1 week, 2 tops.
What sort of turnaround times are you getting on packages entering the system?
I’m in the same situation as you, PSA received my submission on 1/22 and still isn’t even in the system. I’m just hoping that it will be in before the month is over.
Their backlog is a million cards, it’s nuts. They’ve found a great way to get around their turnaround time estimates by simply not logging packages into the system for weeks on end.
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That’s bullshit of them. Bulk turnaround times historically use to be 45 business days, they basically doubled it by making it 85 business days. Now they’re throwing salt on the wound and making entry into system take 20 business days, thus making bulk turnaround times 100+ business days. Pathetic.
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They don’t care. As long as they keep making record-breaking profits they aren’t going to improve service. Why spend a million dollars on improving turnaround times when you can not spend a million dollars and still make the same amount of money lol
It’s only going to get worse. You think 100 business day turnaround is bad? Wait until bulk orders take a full year to complete. We’re going to be begging for 100 business day turnaround times.
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@1by1collector, I sent two order in around the beginning of January (different service levels). Both took about 3 to 3-1/2 weeks to be logged as “Received”. Both are still in the Research & ID stage.
Nice share…
They just switched to a new, larger facility a couple of years ago. So if they’re running at maximum capacity and still a million cards behind then maybe they need to open another new facility… or move again. Either way they’re still miles ahead of what BGS offers in terms of value and processing timeframe.
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If their grading department is backlogged I’m sure their intake department (logging and labeling) is backlogged just as well. It probably scales the same.
Beckett’s current bulk equivalent turnaround time is up to an entire year!
Psa is averaging 68,000 cards per week. It’s unprecedented how many cards are submitted. While it’s frustrating it’s understandable. Each year more cards are submitted, drowning them in cards.
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We all know the problem. What you need are solutions. That is what PSA is lacking.
Many people don’t send in cards because of the waits. As many of you know, I was in the casino business for years. If I saw a line filled with my gamblers at the card club or the buffet I fired the managers of those departments. If customers are waiting in lines, they aren’t gambling.
If Joe told Steve that if he didn’t get turnarounds down he could f*** off, problem solved.
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The King Has Spoken
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This exactly! They’re making millions each year, and the amount of cards being send in only increases. I really don’t understand why they don’t open new facilities AND hire and work in new employees. It’s in the best interest for their customers, future customers, as well as the future of their own company. PSA may be the best grading company out there for Pokémon and other TCG/sport cards, but in terms of business plans they are just plain stupid. Yes it takes time and effort to find new employees; yes it takes money to work them in and pay their wages; yes you may not really have the time right now to work new employees in due to this huge backlog. But if the times keep increasing and their service keep decreasing, they’re gonna loose customers in the end. They’re only thinking about the money they earn right now and can save by just continuing like a headless chicken, without thinking about the future (or thinking in general I might add)… 
Greetz,
Quuador
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I’m doing a ludkins sub right now, 20-day service. Just hit the 20-day period on Friday, but it took psa an extra 15 business days to get it registered 
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The solution to all of PSA’s problems is to charge market value for their services. Increase across the board. Double? Not sure exactly what it’d need to be. But one can imagine how backlog and low quality go hand in hand. They are choosing high volume low margin when their business lends itself so well to low volume high margin.
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I read a comment on reddit or IG suggesting that they should increase wages and hire more staff and open up a second place to operate(Europe was suggested but another place in NA wouldn’t hurt either.)
Would probably help a bit with the backlog
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I agree! Think is is exactly what they should do. I really dislike the idea of graders feeling overworked, rushed, undervalued etc handling my cards-PSA refusing to pay their employees more and refusing to expand/hire puts them at risk of sacrificing quality and consistency. Also, I feel kinda bad for the graders at PSA right now. They must be so stressed. There’s something to be said about spending the money now as an investment for the future.
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Everyone agrees they need a solution. But is everyone ok with paying $15 per card on a bulk order? The only way they can improve and pay more is by charging more. This would also slow down submissions, return to a manageable balance.
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“The true meaning of life is to plant trees, under whose shade you do not expect to sit.”
― Nelson Henderson
Get them new graders trained ASAP haha
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