shizzlemetimbers:
They are super dodgy I have been contacting them via message so I have physical copy of their responses. For ombudsman you need to establish communication with their complaints department and I asked them to put me in touch with complaints and they avoided the question! So I think they are trained to avoid questions like this. VERY dodgy also when you send an email to their ‘claims’ department you get an automated response.
I will be gathering information for the ombudsman, this is obviously their way of weeding out claims so that people get disheartened and just give up. You should see their Facebook page it is hilarious, they will post like a happy Christmas message and there will be 20-30 people commenting on where their packages are and how dodgy the service is.
That last para is applicable to AusPost as well lol
1 Like
skinst
February 19, 2016, 4:57am
42
You might be able to do a chargeback on your card, though, if you paid via card? I’ve done that to Nintendo once, actually, when they fucked me over >>
skinst:
A friend of mine sent a letter and the letter never got here.
She lives in the next town. 5 minutes away.
Would’ve been better to just drop it off, oi vey. Auspost is revolting.
Good news. This may give you an idea when to expect
1 Like
skinst
October 27, 2016, 1:12am
44
Good news, Auspost brought back economy air for some countries!