Especially someone whoâs selling multiple items a day and has a massive inventory, it would be frustrating for someone to make a $30 purchase and then you have to set it aside for a week.
Buyers fault imo. He could have asked about shipping before buying, and itâs a $30 card. If it sits at UPS for a week then the buyer can deal with it
I have had a buyer request the same from me and it wasnât really a big deal and you can still continue with the sale without putting your top rated status at risk. If you and the buyer have come to an agreement that you can refer back to later (just in case they turn out to be a scammer), you can simply mark the item as shipped and print the label later. As long as at least 95% of your other sales are tracked, you wonât be jeopardizing your top rated seller status. If you need it to be tracked though because that one sale accounts for more than 95% of your business during a month (aka doing less than 20 sales or having other shipments that werenât tracked), you can also print the shipping label via PayPal and change the date it is being sent out on to when you plan to ship it. This way tracking is provided, the item is marked shipped within one business day, and it wonât be sent for another week just as requested; win, win, win.
As a powerseller with 1k feedback, Iâve got about 40 people on my block list, a lot of them from things as simple as lowballing, making unintelligible questions, not having received the item, making demands after purchasing instead of contacting me before, etc.
Even though a lot of these buyers may not have acted in bad faith, I still reserve myself the right not to spend my limited time and energy providing them an avenue for high risk, low reward transactions.
Donât get me wrong, for legitimate queries/customers, I provide the best customer service in the world, but a customer like that would get the ban hammer as soon as he started questioning your ebay rating.
In the real world if you go to one of the best restaurants in town, you behave or you get thrown out. Online I use the same adage and as a reputable seller, am only willing to serve equally reputable customers.
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Treat it as a goal to add to your block list and be happy when you add another username on there. Iâve broken 100 names a few months ago and I had Dominos that night.
As to the OP, I think the buyer is in the wrong because upon paying for the item, he made a contract with the seller to have the item shipped out according to the sellerâs policy. By negotiating a different term after forming the contract, the seller has the right to cancel or agree to the changed terms. Some sellers are okay with changing terms after receiving payment like marking low value, declaring as gift, shipping it later but itâs not a sellerâs obligation to do so unless agreed beforehand.
I would follow ebay rules and ship it out anyway. It shows ebay that you are upholding your top rated seller status. If anything goes bad, it wonât ding your reputation from ebayâs point of view. Honestly the buyer shouldâve just messaged you before purchasing ÂŻ\_(ă)_/ÂŻ
Anyway, you have sufficient evidence to show that your hands are bound by ebay and must ship within one day. Contact ebay if you can and they can see ongoing messages between the two parties. ebay Should side with you in my experience.
Realistically maybe only 5% of the bidders even know or understand itâs a contract. Probably 90% of sellers do know that. You have to be more understanding of the bidders. The vast majority mean no harm.
As expected, where there is smoke there is fire. My initial assumption was they wanted to delay shipment to open an INR case and also receive the card. Sure enough that is what happened. They opened an item not received case, tracking shows delivered on the 23rd. They left negative feedback stating the card was fakeâŚ
eBay immediately decided in my favor and removed the feedback.
Updating this again. The guy now went through PayPal and the usps to open separate cases. Claimed the âpackage was stolenâ in the Paypal case but the negative feedback said âfake cardâ.
I hope that insurance was with your own provider and not using fedexâs carrier insurance, because fedex has a cap on insurance payouts for collectibles, itâs really low something like $500-$1000 maximum. They wonât stop you paying for insurance over that amount though, but in the insurance fine print it states they will not cover anything over a specific amount, the general terms and conditions also states specific categories have limited coverage for insurance and lists âcollectable items, or any commodity that exhibits the style or fashion of a past era and whose history, age or rarity contributes to its value.â as one of those categories.
I know a lot of people who unknowingly pay for insurance via fedex for high value items without realising theyâre not actually covered if it comes to a claim.
Or if more comfortable with not clicking a link; just a quick google search of âhow to block ebay userâ, and choose the specific ebay link. There will be a link under Step 1. that will take you to a text box, and you enter in the username and submit.