What Would You Do?

Try and have it go through customs, that will delay it a month.

Oh a week?

Never mind.

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Especially someone who’s selling multiple items a day and has a massive inventory, it would be frustrating for someone to make a $30 purchase and then you have to set it aside for a week.

Buyers fault imo. He could have asked about shipping before buying, and it’s a $30 card. If it sits at UPS for a week then the buyer can deal with it

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I have had a buyer request the same from me and it wasn’t really a big deal and you can still continue with the sale without putting your top rated status at risk. If you and the buyer have come to an agreement that you can refer back to later (just in case they turn out to be a scammer), you can simply mark the item as shipped and print the label later. As long as at least 95% of your other sales are tracked, you won’t be jeopardizing your top rated seller status. If you need it to be tracked though because that one sale accounts for more than 95% of your business during a month (aka doing less than 20 sales or having other shipments that weren’t tracked), you can also print the shipping label via PayPal and change the date it is being sent out on to when you plan to ship it. This way tracking is provided, the item is marked shipped within one business day, and it won’t be sent for another week just as requested; win, win, win.

As a powerseller with 1k feedback, I’ve got about 40 people on my block list, a lot of them from things as simple as lowballing, making unintelligible questions, not having received the item, making demands after purchasing instead of contacting me before, etc.

Even though a lot of these buyers may not have acted in bad faith, I still reserve myself the right not to spend my limited time and energy providing them an avenue for high risk, low reward transactions.

Don’t get me wrong, for legitimate queries/customers, I provide the best customer service in the world, but a customer like that would get the ban hammer as soon as he started questioning your ebay rating.

In the real world if you go to one of the best restaurants in town, you behave or you get thrown out. Online I use the same adage and as a reputable seller, am only willing to serve equally reputable customers.

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Treat it as a goal to add to your block list and be happy when you add another username on there. I’ve broken 100 names a few months ago and I had Dominos that night.

As to the OP, I think the buyer is in the wrong because upon paying for the item, he made a contract with the seller to have the item shipped out according to the seller’s policy. By negotiating a different term after forming the contract, the seller has the right to cancel or agree to the changed terms. Some sellers are okay with changing terms after receiving payment like marking low value, declaring as gift, shipping it later but it’s not a seller’s obligation to do so unless agreed beforehand.

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I would follow ebay rules and ship it out anyway. It shows ebay that you are upholding your top rated seller status. If anything goes bad, it won’t ding your reputation from ebay’s point of view. Honestly the buyer should’ve just messaged you before purchasing ¯\_(ツ)_/¯

Anyway, you have sufficient evidence to show that your hands are bound by ebay and must ship within one day. Contact ebay if you can and they can see ongoing messages between the two parties. ebay Should side with you in my experience.

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Realistically maybe only 5% of the bidders even know or understand it’s a contract. Probably 90% of sellers do know that. You have to be more understanding of the bidders. The vast majority mean no harm.

Imagine buying a car from the dealership outright and being like hey fam can I pick this up in 2 months.

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As expected, where there is smoke there is fire. My initial assumption was they wanted to delay shipment to open an INR case and also receive the card. Sure enough that is what happened. They opened an item not received case, tracking shows delivered on the 23rd. They left negative feedback stating the card was fake…

eBay immediately decided in my favor and removed the feedback.

Tl;dr, block the buyer: billthebluebid

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Wow, some people’s kids…

People can be so scandalous and immature. Glad you got it resolved!

Updating this again. The guy now went through PayPal and the usps to open separate cases. Claimed the “package was stolen” in the Paypal case but the negative feedback said “fake card”.

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I hope that insurance was with your own provider and not using fedex’s carrier insurance, because fedex has a cap on insurance payouts for collectibles, it’s really low something like $500-$1000 maximum. They won’t stop you paying for insurance over that amount though, but in the insurance fine print it states they will not cover anything over a specific amount, the general terms and conditions also states specific categories have limited coverage for insurance and lists “collectable items, or any commodity that exhibits the style or fashion of a past era and whose history, age or rarity contributes to its value.” as one of those categories.

I know a lot of people who unknowingly pay for insurance via fedex for high value items without realising they’re not actually covered if it comes to a claim.

All this for a $30 card?

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Yes! The worst buyers are usually in the sub $50 category.

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billthebluebid

BLOCKED and thanks for the heads up.

I have private insurance for everything postal related.

Courier insurance is a scam.

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I love Sm’s ‘take no prisoners’ attitude

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How do you find these people to block them? I’m still trying to learn everything in Ebay and was wondering how to do this.

www.ebay.com/help/selling/working-buyers/buyer-blacklist?id=4082

Or if more comfortable with not clicking a link; just a quick google search of “how to block ebay user”, and choose the specific ebay link. There will be a link under Step 1. that will take you to a text box, and you enter in the username and submit.

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@ultimateunveils, thank you so so much! I truly appreciate it :blush:

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