UPS Lost my parcel - what now?

General
1

Bit of an annoying situation, I got a delivered notification from UPS to say that my package had been delivered on Tuesday at 4:48pm. The package definitely didn’t come, it was THICK snow that day, we had no deliveries and we also live on a private road and were outside the property at that time.

At that time, I thought oh well maybe it’ll come tomorrow. Nope, no sign of it. I raised a claim with UPS this morning and they have sent me the following PDF/letter via email which basically says:

"We regret that your shipment with UPS was lost or damaged. In order to expedite the processing of a

claim, please promptly submit the required shipment information listed below. A barcoded Bill to UPS

form is attached for your convenience".

So, I paid for this item via PayPal G&S (NOT eBay) and the seller marked down the value (this was something he actually suggested).

Now, do I file a claim with PayPal G&S and attach the UPS letter? Or don’t I have a chance?

2

I can’t speak to PayPal G&S, other than it may complicate things. But depending upon your relationship to the seller, they may provide a refund if you provide documentation of the lost package.

If they don’t certainly reach out to PayPal. If you use a credit card for PayPal you can try reaching out to them. And if all else fails UPS should be liable. They did cause the mess, of course.

Best of Luck

3

Sorry to hear that Matt! Hope you find it