I had a buyer open a return today. They purchased a sealed Rebel Clash Japanese Booster box. They claimed the item arrived damaged, here are the photos they attached:
Rather than taking photos of the apparent damage, they decided to open the product. Also, inside japanese booster boxes are Flaps that you can see were removed. I informed them this invalidates a return, as its not what they purchased. They responded immediately, until I asked for photos of the 30 packs, and now they are completely silent.
Anyway just sharing this for seller awareness and in hopes they close the case. If they proceed they will be added to the blacklist, as this abuses ebay buyer protection.
As a buyer, I love it when new sellers try to pull a fast one, as the odds are so incredibly stacked in my favor that you almost gotta admire the sheer ignorance of the marketplace they’re selling in. Oh ya? You want to offer me a 50% refund on the fake burning shadows charizard you sent me? Oh, “no returns”, you say?
As a seller I haven’t had any issues yet, but I can only imagine that it would be about 1000x less fun when the buyer tries the funny business. I have a feeling eBay wouldn’t totally bone me if I could show that the buyer was acting in bad faith, but that feeling very well could be wrong… knock on wood.
Since ebay’s phone center is closed due to corona, sellers are completely out of luck. Normally I could call and explain the situation, and it would be over in minutes. Now I will most likely have to fully refund this asshole. I’ll try to remember and record the return package. Might be some juicy content.
I had this happen with a chargeback through PayPal right when the shutdown happened. I’m out $3800 with nobody to easily fix this. I quit selling on Ebay right after this happened. There’s nobody to cover the sellers back. It is a free for all for scammers right now.
I had an issue with a seller that was very quickly (<24 hrs) resolved using their new message system, just as personalized of a look at the issue as I’ve had in the past by phone. Not resolved in a few minutes like a phone call obviously, but the end result was the same.
I tried that option but everything is being re-routed to email. I’ve gone back and fourth 7 times now with them, and each time its a new person giving me a generic response.
Are you going to file a police report for the theft of property? The period between shipping and item and a couple days to see if your dealing with a scammer is super stressful, especially now with sealed product and the prices.
On the UK site, the call centers are “closed”, but navigating through thier site is the option for them to call you instead. I had to do this recently to resolve a dispute with an inpatient buyer so they are still around.
AT.
I don’t see the option you referenced. Typically I scroll to the bottom of that page and click the call option, but there isn’t one available. If I’m looking in the wrong place let me know!
On that page, if you’re logged in - it will show you your latest Cases with buyers in a purple box. Upon clicking the Case you wish to review, it’ll take you through to another page with an option on the left that reads “have us call you” with your appropriate telephone number you’ve linked to your eBay page. Unfortunately I cannot show you this page as the Case I used this for has run its’ course. From here, eBay will ring you in 10 minutes (or whatever time they stated on the page) and it’ll be a customer service rep.
Alternatively, I found this page with some useful clicking. Scroll to the bottom and in the grey box there is a link. Does it work for you? It’s the “Have us call you” homepage.
This situation is just ridiculous. ebay is abandoning its user base right now. I can’t imagine revenue is down for ebay at the corporate level. If pokemon is any example it could be up? It feels like this is an excuse to try and glean some extra margin out of a crisis. It’s short-sighted and a bad management decision because it will damage their brand and buyers/sellers willingness to transact on the platform
I wonder if it’s not because they made the conscious choice to cut staff, but because India is in lockdown and 99.9% of their customer support isn’t able to work?
It’s possible, but I can tell you for a fact that other industries that rely on india for outsourced tele-help, like health insurance, have been ok because Indian firms have been able to resume call center services with employees working remotely. Maybe ebay relies on a different country with even worse infrastructure. IDK. It’s all just speculation and doesn’t change the current state. Right now I’m not able to make any offers, only BIN. And checkout is spotty for me. No way to feed my poke-fever.
