So, my 65 business day submission from 5/10/2018 was ‘upgraded’ to 85 business days, no problem there. I patiently waited for the 85 business days and still got no updates.
Last Monday I finally decided to call PSA about it and the rep confirmed that it had been 96 business days and that she would leave a note (whatever that means) that would flag it to the grading department. Today we are on the 100th business day, and there is still no update.
I have been extremely patient with the increase from 65 to 85 business days, but at 100 business days am getting really frustrated with PSA’s handling of the situation.
Is anyone else facing such huge delays? Also, how do you approach these situations when contacting PSA? Do we have any rights as consumers in these instances?
It is indeed, I do hope soonish will be this month still, but not keeping my hopes high as they missed two estimates already anyway. I’ll see how they do, and if it does prolong beyond that I may try and ask for compensation as you suggest. Thanks for the advice.
Eheh, I am sure by now you are a VIP customer, so it makes business sense for them to take good care of you. What is really disappointing is them saying 65 days, then 85 days, then unknown.
I think it would be more accurate to not give an estimate and edit their website to say ‘Bulk submission - You’ll get them when you get them’. Ahahah.
A friend submitted some cards Super Express which means 2 days and he got the grades in 4 days, you’are paying $200 per card to wait double the time you should.
So yeah, in bulk it’s not much different either. And that is if they don’t damage any card of yours in the process.
They are horrible but it’s what we have for the time being.
But some unfortunate few bulk orders going out late while some (NZG’s) bulk orders go out extremely early is to be expected as they do not use a FIFO or first in first out system for whatever reason.
Generally speaking, I’d say PSA’s averages are relatively close to advertised. You just have to accept that it’s a wide bell curve on either side of the average. I usually tell people not to grade if a month overdue is out of their comfort zone. Because that’s standard deviation with PSA.
Charlie do you get better return times because you are a grading service? Just curious what your average return time is for the 10-25-50 card submissions.
I do accept it to be honest. Wasn’t bothered at all with the extension to 85 days and actually posted in their defense when people complained about it, but 65 days into 100+ is bordering the limit of my comfort zone if nothing else, because it seems a bit inconsiderate on their part. If you extend your timeframes on orders that had already been put into the system, the least you can do is actually stick to them.
When you say ‘horror story’ length, how many days are we talking about?
Our contracts for standard and express services are both lower than 85 business days.
I would have to pull the data to run our averages, but from a quick glance, it looks pretty spot on with what we advertise. But we also raised our times last year per PSA’s renegotiation. Things slow down from late October through February every year. Summers have been good in the past but who knows what this year will look like. PSA isn’t being shy about their delays.
Yeah, I’m in Europe used the dd/mm/yy format, it was indeed on the 5th of October. Ok, in a way your horror story gives me some comfort in the sense that I have a worst case scenario to aim at, and it is only 17 business days away, ahahahah.
YYYY-MM-DD is the only acceptable format. What benefit does Europe see with the DD-MM-YYYY? At least our American MM-DD-YYYY can sort things chronologically per year. YYYY-MM-DD can properly sort chronologically across millenia.