PSA Grading Delivery Issues

Hi All

I recently sent a PSA submission, a few days ago I noted the tracking mentioned “Delivered” so thought “Great I can Relax Now”

I checked the tracking today as my submission had not yet appeared on the PSA dashboard to show “Order Prep”

Now when I look at tracking it says “Refused”. The packaged then moved from Newport Beach to now Bell Gardens, CA.

There is no suggestion to say whether it is being returned or is damaged etc the scans look normal.

My question is has anyone ever experienced this and should I not stress too much?

The address I shipped to with USPS was;

CU Receiving

P.O. Box 6180

Newport Beach, CA 92658, USA

I have submitted every month of 2024 and no issues, used the exact same packaging every time etc

Welcome to the forum. I’d offer advice, but I don’t believe I’ve encountered this. My guess would be PSA refused the package and its enroute back to you.

Again, great to have you here. On E4, somebody always knows.

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If I had to guess, PSA determined that the package appeared to be tampered with and refused the delivery to relieve themselves of liability. It is now routed back to your address.

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Did PSA state any reason in Find My Package?

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Nothing as of yet, just mentions not arrived

I have a Ticket raised with them but doubt I’ll hear anything back anytime soon

If you package is damaged or if they think it’s opened (tempered) they will return it to you.
They will have pictures of the package, so you can ask for those.

In the last 4 months I’ve had 3 of 9 Priority Small Boxes I sent, refused by PSA. All three came back in the damaged original box, just retaped. They took between 10 to 14 days to be returned. Fortunately all cards were undamaged. The cards themselves were in the original packaging and showed no tampering. There was no communication from PSA on the first two returned. PSA sent an email with pictures of the damaged box on the last one. As far as damage, one was cut open on the end with a knife, the other two were opened by hand. I’ve been grading Pokémon cards with PSA since 2003 and never had an issue until now. Will probably ship FedEx on my next submissions.

See what’s throwing me off is there is no indication of a return, no “Return To Sender” message

The most recent update says “Your package is moving within the USPS network and is on track to be delivered to its final destination. It is currently in transit to the next facility.”

Current update

Waiting for an update from PSA, called them but couldn’t get a straight answer as to why it was refused. It has to be escalated to which I’ll hear back on Wednesday apparently

Tracking has updated

“Your package is moving within the USPS network and is on track to be delivered to its final destination. It is currently in transit to the next facility.”

“Moving Through Network”
“In Transit to Next Facility”

It’s coming back to your address. They refused it because it was damaged or tampered with.

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