For all those playing along at home, my saga has come to an end. I’d like to thank USPS for their persistence even after they got this back.
Special mention to AusPost for their constant incompetence, their (in)ability to scan packages and know where my stuff is at any given moment.
It was a long journey, but it has given me hope!
It’s not only cause they’d have to kick in the dough. They don’t want to be found out due to the insurance investigation.
AmiAmi sent me a shipping notice on morning of 2/2 when to check tracking today
The Postal Service could not locate the tracking information for your request. Please verify your tracking number and try again later.
The hold up is Japan post
02/02/2016 20:30 Posting/Collection TOKYOTAMA TOKYO
209-8799
I sold some figures over a month ago, they were shipped in cardboard box on 22th January… and they arrived today:
WE CARE
Wow…
What am I looking at? Looks like it took a good swim I guess.
I’ve had yet another “win” courtesy of a breakdown in communication but ultimately a fuck up yet again by Australia Post.
I sent 4 boxes of PokéKyun to a mate but didn’t realise he had moved recently. I sent him a picture of the package minutes after I sent it and got the Facebook thumbs up from him and left it there.
Yesterday he messages me to advise that the package was delivered to his old address. My heart sunk and I immediately went through our message history to find out what happened.
A little to and fro and we determine we both haven’t communicated well (I’m an idiot for not confirming the address).
Here’s the kicker though, he has an active mail re-direction to his new place. He calls AusPost to find out why they haven’t re-directed the package and their “legal” response is;
“As per the terms and conditions of mail re-direction, some parcels may not be re-directed”.
So my mate messages me and says AusPost are trying to wipe their hands clean of any responsibility. Having had re-directions in the past, I know this is bullshit and download their terms and conditions. 15 minutes of reading determines that the clause they are describing only applies to international re-direction, so I message him to tell him the somewhat good news. His wife is a lawyer and is well ahead of me blasting AusPost with legalities and whatnot.
AusPost ends their conversation with;
“We will try and recover the package or we will compensate both sender and receiver.”
Yeah. Sure you will AusPost.
Nek minnit. Tracking on the package updates to; “Return to Sender”. FML.
TL;DR AusPost can’t re-direct packages for shit (as per the OP basically).
Postal service is such a nightmare sometimes. Hopefully you at least get it back so you can resend to proper address. Much better than the package just disappearing forever to someone unknown.
Sorry to hear your hardships with Aus Post @ozenigma I can only imagine how annoyed you are.
Aus Post makes USPS look good.
Thanks @dragontype.
I just wish they weren’t so consistently horrible or there was competition that were reasonably priced =(
Smh
I hope it turns out well in the end for both of you. Very frustrating when companies give you bs responses instead of following through with their policies.
So this is a return I’m doing on eBay that I put into the mailbox literally a week ago. eBay had sent me 3 emails in that timeframe saying that it appeared I hadnt shipped the card back yet and that if I didnt by the 28th, I’d forfeit my refund.
Let’s say for the sake of argument that the USPS tracking never updated; would I just be out of luck? The seller I bought from is rather unresponsive and I have a feeling that they wouldn’t give me a refund unless forced to. Seeing as eBay was the one who provided the free return shipping label, what would’ve happened next?
Right now I’m just breathing a sigh of relief that it finallu showed up on tracking again… although I’m still not out of the woods until it shows up delivered. Such a headache.
What’s the listing you won?
I sent off to Sweden in a trade with a instagram user. And in their package I included 9 sealed team Aqua vs team magma ex packs. They ended up loosing the package and made no attempt at contacting me or sending the 150$ package back to me. I consider this a postage fail I still am angry at the lack of time they took to help me and I never got any money or anything back.
I know I should’ve been prepared for trouble since the listing only had one picture of 3 cards together and none of the backs, but I figured with 100% feedback that it’d be okay. I was wrong. And mind you this is the second time I’m returning a copy of this card cause I refuse to pay 40-50 bucks for a card that isn’t in NM/M condition. The struggle of collecting cards that see heavy play… sigh.
As an update to the postage situation, the tracking does now show the card as being delivered today, but I haven’t received a refund yet, so I’ll just have to wait and see what happens next.
I’m in the same boat. Recently had to return two cards because the seller claimed they were Mint but I got some cards that were on the low end of NM. Since your return is on eBay, you’ll have to hope the seller issues the refund asap. Otherwise, you will have to wait a week before being able to ask eBay to step in and solve the issue (ie force the refund from the seller’s PayPal acct). Though I dont know if eBay refunds you as soon as you ask them to step in, or if it still takes a couple of days longer while they decide what to do.
Part of the reason why I prefer PayPal’s return process is that they issue the refund automatically as soon as tracking updates to delivered. No waiting around for the seller to manually refund you (which some sellers seem to like clinging on to your money as long as possible). Only drawback is that PayPal almost always asks the buyer to cover return shipping costs.
That little moment of an heart attack when you receive your booster box in a box that has been treated like this:
Thankfully the booster box was fine but if there was something smaller inside it could have fallen from that huge hole. No idea when the box got into this shape. Found it delivered to my mail box like that today.