Update on the matter,
The customer has asked ebay customer service to reach out to me, I recieved this message from them:
The customer then filed a return, stating the item was not as described in the photos. The photos they attached to their claim are the customs payment receipts, not the card.
They are essentially asking me to send them $94.99 CAD for a card I sold for $39.99 CAD before fees.
About to contact ebay and hopefully resolve this strange situation.
Anyone know what happens if the buyer refuses to pay the fees to release the package? Does it go back to sender (with fees they would then have to pay?), does it just sit there at customs in limbo, or does it get destroyed? Just curious about what happens regarding the package.
Hope things get resolved for you.
This buyer is a menace. Whatâs their username?
It gets returned to the seller after two weeks free of charge. At least thatâs how it works in Germany so I assume it will be similar in Austria.
If the buyer refuses to pay customs and the seller didnât overvalue the package, general the buyer will be out of luck and not get any money back.
The seller may or may not get the item back. When you fill out the customs form, you can choose whether to pay for return shipping or not in a situation like this.
Their name is Poin_Ren
Ebay has advised that the case can be closed in my favour after three business days has passed. However I have had this response from them before and with the time change, it may get more complicated. Will have to wait and see.
Going forward, Iâm going to stop shipping outside of North America, this and some other minor issues with international buyers has made me decide it isnât worth it.
If the import taxes have been calculated too high (for whatever reason) it`s buyers resonsibility to clarify this with the local tax office. Happened to me this week and I would never claim something like that to the seller
Itâs such a pity that these individuals force sellers to make these decissions, itâs a lot of times already difficult enough to buy cards in europe and these kinds of situations are not making it any easier. I ofc understand your decission but i hope you and all the sellers in similar situations wouldnât be forced to do so
Thank you, blocked.
My suggestion, instead of not shipping outside of NA just increase the shipping cost outside NA to the maximum sort of as an insurance for future issues.
Am I still reading it wrong? If item was sent with no declared value as a letter and buyer incurred a cost due to that, is it really their fault? Lol
Import fees are the responsibility of the importer.
If you donât appropriately declare an item it is not the importers fault
Your countries laws arenât a sellers problem.
Besides the point, by that logic i can send someone a random card listed at 2k valuation and let them deal with the import costs? This wouldnât have happened if the item was properly shipped and declared. Seller should take it on the chin and move on
Itâs very clear when a buyer can reject a package and be covered and when they canât
In this case they canât.
There is a reason ebay sided with the seller. Import duties are entirely the receiving countries problem. I deal with it on occasion as a buyer with fedex and japanese packages. Its just part of the landscape. If anything this thread is a perfect example why letting ebay handle international shipping is the way to go.
Iâm just a guy who sells cardboard in my free time to fund buying more cardboard. Not some big corporation with tons of excess capital.
You pay, I put it in the mail, you get it.
Telling me to pay more than double the listed price of my card because of a foreign countryâs import laws is outrageous. Donât wanna pay import fees? Buy domestic. Otherwise, take it on the chin.
Not to mention the $35 saved on shipping and the typical value of the customs to be $0 for an untracked & undeclared package. In the long run this method saves probably $50 cad on average per package for the buyer.
And iâm the same, id say half of my sales are international, sold to many different places, Germany, Turkey even Israel for a UPC once But never had this issue because I know to fill in a customs declaration prior to export.
Thats great you know how to do it but that still doesnât make it the sellers fault. Perhaps it would help improve business, sure, but that still doesnât cross the line into fault.
The average seller, big or small, shouldnât have to know each countries import laws. There are probably numerous buyers who have been in this situation and just explain to the customs agent the actual value. Iâve even done it with private companies like Fedex who have value thresholds. Iâd just recommend for anyone reading this thread, let ebay handle international shipping. I remember when I switched to GSP, it was a godsend. The system they have now is great and you never have to deal with any of this noise.
