yes and i could have sworn they had email addresses listed a few years ago, and now just a form to submit
Too many loose labels. Easier to shut down CS than tighten up QA
Hm, Iâm getting the same display on my dashboard, though this is for a BGS, not a BAS, submission, and I paid for the 10-day turnaround. Seeing this post is making me concerned, and I was wondering if people have submitted to BGS recently (i.e., in the past couple of weeks or at most, the past month) and have been experiencing similar delays. If you have submitted at a higher tier level, I would especially want to hear from you! Thanks so much!
Ah yes, the never ending projection about E4 being pro PSA. Itâs not the fact that BGS is 3.3% of the total graded market, and even less with PokĂ©mon. Itâs not the debilitating submission numbers and inability to process orders on time (literal thread topic). Itâs not that many of the people responding to you primarily grade with cgc and are just sharing their experience. Itâs totally the E4 cabal bashing BGS for no legitimate reason.
Then there is a very loud minority of efour users who are extremely tribal.
Itâs a commonly recognized thing now - many people (including some higher end, large IG accounts) donât comment about it anymore as they are bored of getting into keyboard warrior fights online about which piece of plastic is superior.
I have the dm receipts.
Most people donât care enough to comment - but it seems there are a select group of users who use any opportunity to bash instead of having a conversation.
Iâm honestly stopping commenting too as itâs becoming tiresome.
I get that but this thread is about an actual problem, mainly due to Beckettâs larger issues. Itâs not about bashing or grading tribalism. Iâve defended beckett multiple times on e4 and elsewhere, especially to people who only do PokĂ©mon cards. But again, this thread is most likely one of many submitters experiences at the moment due to Beckettâs struggles. Similar to grading during covid, itâs a legitimate issue.
PSA/DNA Pokemon autograph authentication is in a bad place - Grading - Elite Fourum
Here is an entire thread speaking negatively about PSA. Published by someone in a leadership role at the forum.
Update 1/30/25
Still no word from BGS.
Still says Received (Not Invoiced) 09/16/2024
A month ago I filed a BBB Complaint and today it was closed for no response:
This message is in regard to your complaint submitted on 12/29/2024 against Beckett Media LLC. Your complaint was assigned ID 22744274.
Better Business Bureau (BBB) has made several attempts to contact the business regarding your complaint. We regret to inform you that we have not received a response at this time and the case is closed as an UNANSWERED complaint in their file.
What happens to my complaint now that itâs closed?
The businessâ failure to respond to your complaint is taken quite seriously. The complaint will be reported on their public profile for the next three years and will negatively impact their rating with BBB. While BBB is not an enforcement agency and cannot compel a business to respond to a complaint, your submission has provided valuable information for our records and is viewable to the public to help influence other potential customers.
Now what will you do? I know what I would do, but curious what your feelings are on the matter. thanks for the update. That makes it 5 months with no word on what they are doing with your property.
They received it 9/16
So it has been 4 and a half months now.
Which isnât really a concern itself, as my 45 day submission back in 2021 was 4-6 months. I forget exactly how long, but it was long, but that was when business was booming during the pandemic.
BGS is doing a lot less now, so the time should be faster, but not if they cut their staff.
The concern is simply they refuse to answer emails. I have not tried in January, but I have now submitted their form asking for an update, as well as emailed customerservice@beckett.com and grading@beckett.com so will see if they reply to any of the 3 inquiries simply asking them for an ETA and update to my submission.
Will check back in.
makes you wonder. How hard is it to just have someone locate the submission in the queue, and let you know its there? Why is something so basic as this like pulling teeth?
It takes them like a month and a half to reply. Itâs just one guy locked up in a closet with a computer from 2004
they purposely killed their phone lines so what makes you think they will reply to an email
It really isnât a big deal. I have like 50k over with them right now to take advantage of the special. Whenever it comes, it comes. Theyâre slow as balls but thatâs to be expected when taking advantage of a special. I wouldnât be filing BBB reports or claims against them if you ever plan to use their service again. Shit Iâd be paranoid theyâd lower grades out of spite. Theyâll get there when they get there. Ship out and forget.
P.S. I did find this funny - around a month and a half ago they marked one of my submissions as received before the date that it was mailed out. I told them that they definitely lost someone elses cards and they should take a look and update the order when they got a chance. I also called them out in having a contact area on their website for calling them when that isnât really a thing. Here was their reply last week:
All of these grading companies are great big old floppy clown shoes and weâre the clowns for paying them for an opinion and slab of plastic.
they had working phones before in fact the number is still active it just goes to a recording with no button that will route you to a live person
Yep. Like I said, trying to hold any of these companies accountable to their turnaround dates is a lost cause that I assumed most people have figured out by now. Iâve tracked BGS to take about 3-4 weeks for a â10 business dayâ submission and bulk is literally like 6 months. If you need items back right away to flip, then you gotta pay those 10-business day prices to get anything close to a timely turnaround. Otherwise just send that stuff off in bulk and relax, it will come back eventually. Their CEO is cooked and theyâre prob sorting out internal/leadership issues. When you triage whatâs needed to sort BGS out right now, itâs safe to assume they arenât pressed to spend/expand additional resources towards customer service or their minimum wage graders right now.
I just got my card today from BGS. I had no idea they even shipped it, but they got the label right so Iâm happy. They didnât mark that it was a square cut anywhere on my submission page.
I also have a friend who isnât having that much luck. Itâs a gamble with BGS.
Ooooh, good to know! What is BGSâ number? Would love to have it handy if I ever need to call them about a submission.
Even if it wasnât marked âsquare cutâ in the submission, itâs good to see them add it to the label. Congrats on the return.
Bgs reminds me of that really old grandmaster/blacksmith that was once the most famous sensei in japan. Hes now older and doesnt care anymore and has a run down dojo with a few loyal students left. Until some young fresh kid with potential walks in and awakes his inner drive and inspiration to start training him to become the best. The skill and mastery are still there, his drive and excitement arent. He only forges samurai swords for a very few specific people now and shews away the majority of people to not be bothered. He just wants to be left alone.
In all seriousness though their customer service agent is a squirrel named jeff but hes a nice guy. Just give him some time hes probably overwhelmed or simply doesnt care at the moment. Youll get your submission back and dont need to escalate things into legal matters. I know its tough but patience.