Sorry for making another topic here but I’m really considering quitting eBay as a seller now… and I need your help again.
I’ve got a buyer in February, she bought a game from me at 15th February.
Five days from the date of purchase she bugged me with about three e-mails a day in which she was making sure about the game (kept asking if it’s in good condition, if I ever sent anything overseas, if I had any problems with customs etc). I was really angry but I was replying calmly tone and I was really nice for her.
So I waited five days for her to pay, she paid on 20th February, which was Friday, she paid when it was already evening here in Poland so I wasn’t able to send the game before weekend.
I sent the game in the morning on 23th February. I sent her 7 photos of game, packing etc. I wrapped everything really good, packed game in a cardboard box, put a lot of bubble foil there as well.
After 5 days she started to bug me again that the game still doesn’t arrived. And that was the moment when I thought to myself - WHY I DIDN’T CANCEL HER ORDER?! >.<
She sent me few e-mails from that day, yesterday game “finally” arrived after 13 business days.
I was thinking to myself that now she’ll probably think up something new to annoy me again, and guess what? SHE DID!
Few minutes ago I received an e-mail from her saying that the game arrived in terrible condition, that the box is crashed and everything is wrong and she want refund. Really. Of course she didn’t sent me photos or anything like that.
Let me know… what could I do in this case or what should I do?
I’m really tired with this person, I think she’s every eBay’s seller worst nightmare.
I never had problems like this on eBay, all games that I sold in the past arrived to it’s destination in perfect condition and all sellers were super happy.
Sorry guys but I’m really desperate now for any help, should I contact eBay? or what should I do?
Or maybe someone know if she can fill a claim on USPS for international damaged package? (if it’s really damaged…)
All help will be highly appreciated, THANK YOU!