I think the BGS 9.5 for vintage still holds its place, but it could be replaced by the CGC 10 (if it already hasn’t been) in terms of collector/consumer preference.
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Their solution to fixing a problem is having the customer spend more money grading. I don’t know any other grading company that does this. And even if I did submit again with a reholder request, I’m not convinced that the slabs would be fixed on round two. The BAS holders specifically for trading cards are internally flawed, leading to the card label (but not the auto label) easily falling out. They need a new design.
Some of these cards are valuable and very rare, so there’s inherent risk in doubling the number of times that they’re shipped and doubling the number of times that they go through encapsulation. I might reholder if I’m looking to sell them in the future, but otherwise it’s just not worth them getting lost or damaged, as I couldn’t readily replace them for my collection.
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What other solution could their customer service offer you?
Their solution is to fix it for free and give you a discount on your next order - doesn’t get much better than that.
Yes their BAS slabs have issues with labels falling out, but it’s fairly uncommon. Hopefully this is addressed in time.
I subbed to BGS one time. 30 cards.
-2 labels shook around in the case. I had to tap the label in place just so I could scan the slabs.
-1 label was completely out of it’s slot upon receipt.
-1 label was upside down.
-1 label half of the 5 in the 9.5 subgrade was incorrectly printed and you could only see half of the 5.
How about instead of giving discounts and concessions just do it right the first time?
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Respectfully It’s hard to accept that when submissions with them can easily turn into a nightmare with lack of communication, it can be encapsulated damaged again, or the discount for the next order will never come into fruition if they continue to have lackluster submission numbers.
I literally worked next door when they were in Dallas and even still I had issues.
But to each their own
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It’s a small % of submissions that have issues, let’s not blow that out of proportion.
Any solution that they have given me and other people I know over thousands of cards of submissions have always been fine.
All companies have issues.
Maybe that’s the case, but it’s all I ever hear about unfortunately.
-Leadership legal issues
-Lowered consumer confidence due to legal issues
-Turnaround time
-Poor customer service
-Low quality product (holder, label issues)
-Declining YoY/MoM revenue
-All the above persisting through declining revenue. As a self proclaimed business man, you should know that they should be scrambling to fix these things in the face of declining revenue, but they fail to do so.
-Low ROI/pricing on grades of 9.5 or less
“All companies have issues” is a cop out so you can continue to look at BGS through rose colored glasses. These are serious issues that are piling up and none are being swept away.
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I think we all see the value and potential in Black Labels and the higher end BGS graded products. I haven’t seen anyone argue that point. The real question is how long can the small population purely submitting for those BL’s keep the company alive under new management when the overall number of submissions continues to decline quarter after quarter. Auction prices can break records all they want; BGS isn’t seeing the profits from that at all. People have been losing faith in the BGS brand for years and I don’t see how they can bounce back. Your optimism is inspiring (I don’t mean that in any backhanded, rude way) and I truly hope they see an uptick in submissions soon. Otherwise, the PSA monopoly continues to grow and we’re all SOL.
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I’ve submitted to BGS three times.
All of which had major issues in Quality Control, grading estimate time, and overall communication from BGS. Not to mention half of those cert #’s still don’t exist in their pop report to this day.
I’m right there with you, Said 
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Beckett falling off doesn’t drastically change the % market share PSA has or gets. It comes down to CGC at this point to prevent PSA from having a monopoly.
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CGC Social Media team says “Hold My Beer”
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Ha, what I meant is if all 657,000 of BGS graded cards from 2024 went to PSA, it doesn’t change the dynamic of PSA being the only big player and CGC is a desperate need for checks and balances for PSA pricing.
If CGC was grading less than 1 million cards a year, PSA would be charging $20 for bulk. So for all fans of grading and graded cards, it’s best that CGC’s numbers continue to head in the positive direction to continue some level of competition.
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Do it right the first time. If done incorrectly, fix it without requesting another submission. This is what every other company does.
Except when they don’t apply the discount. They offered me a discount for my second order this year, and when I submitted with the discount, they charged me the full amount. I’ve contacted them several times with no response.
The company is just a shit show right now. There is no need to die on a hill for them.
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People in general are only vocal when it’s a negative situation. It’s why it’s hard to get people to leave positive reviews.
This is even more the case in efour, if someone even dares to mention BGS 
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I’ve literally never had those issues and ive hundreds of submissions.
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I was replying to the comment speaking specifically about Quality Control.
I’ve already covered all other parts of your comment at length in this thread.
I’m not “dying on a hill” for BGS.
I’m allowed to have an opinion that is different and talk about my own (and many other) people’s experiences.
PSA have lost packages of mine, and we have seen many stories of people saying the same.
PSA (and CGC during a reslab) have also damaged cards of mine. There are hundreds of people who have shared similar experiences too.
They also take ages to fix issues and reply to simple emails. I had to wait two weeks to get them to refund me after falsely charging me on some autographs that they shouldn’t have.
I still use PSA / BGS depending on the card I have. They both have positive and negatives.
The point is these grading companies are inherently imperfect.
I’m just continually surprised by how tribal people can be over a bloody label and bit of plastic.
It’s a waste of time for me to reply to certain comments at this point.
Going round in circles and constantly going off topic.
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A 15% decline in volume in a year that the industry set records for cards graded is a major red flag for the long term health of any company, not just Beckett. Every grading company sucks and has issues, none are perfect.
The dieing on the hill comment from Dyl is because any mention of BGS being in trouble is defended so heavily by the same “it can be fixed” reply. Sometimes the hole is already 6 feet deep and there isn’t anything that can be done to stop it.
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I’ll never personally submit to PSA again.
BGS will be fine, even if it goes to nothing someone will revive it.
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