I reached out to BGS customer support and they had the missing slabs show up in the pop report. Total pop is now 35, so quite a few of these slabs were missing from the pop report.
I bought this BGS 9.5 slab through PWCC a few months back I believe. I recently saw another PWCC auction go up for the same card and same grade (9.5) but PWCC labeled the auction as “BGS Population 1 of 1 - None Graded Higher” which led me down this rabbit hole…
My card details show that pop report is empty. Total Pop is 0, but obviously my card exists in the registry
There are 2 separate labels for this card (229/BW-P) in the BGS card lookup (and on the slabs themselves). Why? How did this happen? My slab was graded in August 2021. This new slab on auction was graded August 2022.
How can I go about fixing this problem? Has anyone dealt with something similar before?
Is it possible there are other (different) labels for this same card elsewhere? Is BGS pop report broken in this sense?
Edit:
Adding some photos of the labels for each card.
I’ve noticed this on BGS’ pop reports before. I think they are just buggy/unreliable with how they label cards. In your case, I would guess that they changed how they label that card. Which might make sense as to why yours doesn’t show anything on the pop report, but does show the card details when you search the cert number.
This seems to be a common issue with BGS for some reason…
I agree fully with what @sircharleszard has said. The bgs 9.5 and the 9 were graded after yours was graded and theyve simply named it slightly differently to yours. Yours not showing in the pop report for your name isnt a surprise either. Best thing to do is contact them and at least get put into your pop or even better into the one with the other 2 or theres into yours seeing as yours was graded first.
Sort of a bummer to see. I was honestly surprised to see the pwcc auction saying the slab was a pop 1 and I had to go verify my slab was a different serial number.
Ty @sircharleszard and @jac2357 for your replies! I’ll reach out to Beckett and see what they do
I too would like to know an answer. i have a black label “rescue dx pikachu” that says zero pops. i like to think im the only one that has it but what are the chances.
I reached out to BGS customer support and they had the pop report fixed for the label I pointed out. Lo and behold, the total pop went from only 3 cards to 35 total. So my old label already had a pop of 32 cards before they randomly decided to create a new label
I initially submitted my request via their website contact form but didn’t hear back for a week, so instead I emailed them directly at customerservice@beckett.com . They responded pretty quickly to my email
