Sold this Zard on eBay honestly I haven’t had to deal with this yet. I don’t know what to do since my money is on hold. I Sealed that thing up good and buyer is claiming it was wet
. Any suggestions 
You have to accept this return regardless of your return policy because it’s an ‘arrived damage’ request. It’s the seller’s responsibility to get the item to the buyer safely. Even if the damage is not your fault, you still have to accept the return.
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Like zorloth said, a user using the “item arrived damage” return reason is something you simply cannot do anything to prevent as a seller. Accept the return and hope the buyer isn’t trying to pull a scam.
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Thank y’all for the advice. So does this mean I don’t get paid? Or do I have to to pay it back?
You’ll be debited for the original purchase amount once the tracking shows the returned item as delivered back to you. I’ve never had a return, but this my experience as a buyer (someone correct me if I’m wrong).
Resistance is futile
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Did he provide you with any picks?
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It’s probably not wet, there’s a good chance you receive a brick or an empty package, or it could actually be wet. Either way there’s absolutely nothing you can do.
Well, he can waste his time - 1 week for ebay to step in, then on return (if he sends him a brick) ask ebay to step in (they still be on buyers side) and that’s another week lol
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Nothing you can do but accept the return (no matter what they actually send back), and move on. Sucks dealing with returns, but it sucks even more when you let the thought of it linger. Try not to let it get you down.
Honestly it kinda did yesterday. I noticed that the money was on hold and now it’s gone so I’m out $400 and a Zard. But it is what it is
Also what option should I choose. A return on the product. Or give full refund or half refund
Return.
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So Im out $400 and the card right ?
@boomersooner35, you accept the return. Buyer sends the package back to you and once you receive the card you confirm receipt. Ebay then releases the funds back to buyer and you keep your card.
Also, if you sent it with insured postage you can claim for damage.
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I did get insurance, bro this sucks. Now I know what y’all meant by this crap. Nothing to protect sellers
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Always try to sell locally in person if you can like on fb marketplace or offer up. Can avoid ebay fees and not get fucked over.
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I’ve never had a return request (let alone a fraudulent one) out of thousands and thousands of transactions as a seller. It’s exceptionally rare. On the other hand, I’ve had plenty of INR cases on untracked items. But I’ve never had a dispute opened on an item shipped with tracking. So I wouldn’t worry about it too much for future transactions. And it’s possible that your buyer is telling the truth. It’s not inconceivable that the card actually did get damaged in transit; it happens.
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You’re totally right, id do the same if I received something damaged
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I believe this is a scam, dude hasn’t even received the package. What’s the next process