Weird that it took so long to get your case resolved for a refund. I am usually very confident that I can open a case to return a card that I’m unhappy with in some way and ebay resolves it in a day or two if I ask them to step in. Perhaps because it was a seller with very good reputation which likely looks like the ebay account might have been sold or something like you said.
Sad to hear this happen to you but also glad that you got back your money
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High price of the card, strong feedback by both me and the seller, and covid all played a factor into why it took so long.