Ok, now for the waiting game.
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Definitely keep us posted on how it goes. Every time Iâve seen someone try to use their guarantee, PSA drags it on for months and does everything they can to not pay out.
Iâm not saying this to be negative - more so Iâm just curious how they treat your case since itâs very obviously damage from encapsulation. Hopefully they treat it as such and rule it in your favor quickly.
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The more and more I look up the original PSA scan, the more I doubt, the damage was caused during encapsulation. Clearly the dent would be visible on the scan, would it not be?
Has happened to me several times with PSA.
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Scans arenât great at picking up dents so it wouldnât suprise me if you couldnât see it
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There are two issues here:
- Depending on the cardâs placement in the slab when itâs being scanned, the damaged edge may be covered by the plastic edges holding the card (either the mold itself or the light reflected from them) and became hard to examine.
- The original submitters didnât have time to look through all cards in their submissions, or checked too fast and overlooked some of the issues. This is because PSA requires submitters to report any issue with their returns within 5 days, which can be too short for bulk submitters (this is the reason why I rarely submit more than 100 cards at a time - I canât finish checking all of them within 5 days).
Iâd also run into this case for several times now, and can show you what to expect after you contacted CRC (in my case it was right after completing a submission though so YMMV):
The next message will be from customer service providing instructions to submit the slab in question:
Note the following:
- As you can see in the reply, youâll get a Fedex pre-paid label for you to ship the slab if you are in the States. You cannot use that label if youâre in other countries (and they send you this label by mistake). Reply to them for more instructions if you should receive the label but not or vice versa.
- The âCRCâ option in the submission system must be enabled by customer service for you to select, and will be disabled automatically after 2 weeks. Therefore, you must complete the submission within 2 weeks of receiving the message. If you donât see the option when you received the message, reply immediately to have customer service enable the option. You still get the usual 30 days after creating the submission to ship the slab.
- If you are in Japan, try contacting PSAâs Japanese branch first to see if they can help you resolve the issue so that you donât have to ship the slab overseas.
After the slab was delivered to PSA, you will get this message:
And have your order put on hold. Donât panic as putting claim submissions on hold is a regular process.
When PSA is finally done with the review, youâll get a message like this if your case is eligible for reimbursements (notice the date on the top right of my screenshots to see how long it took for them to review in this case):
Just reply to the message and work with customer service to complete the case.
Note that the example here was just a junk cheap slab - if the reimbursement offer is more than a certain amount ($500 IIRC? Canât remember now) you are required to sign a legal document stating that you wonât further sue PSA after getting that money, and that you wonât tell other people the amount you got.
Hope your case goes well!
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@rabby250 Thank you very much for this detailed answer and the effort you put in. 
This will definitely help many people, because the process isnât quite transparent, if you have to do it for the first time.
It will be interesting to see, what their response will be. But I am not quite decided; maybe I donât send in the card at all (risk of getting lost or damaged), take a 5/6 grade or just let it be marked as authentic (which I would prefer over a downgrade to 5/6 tbh).
Be that as it may, I will keep you updated. 
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