Need help with Damaged PSA Cards

[smpratte]

@nuttun well said! The people who make those statements are saying more about themselves. New members bring fresh eyes to the hobby! Also, the irony is the Veterans don’t always agree. We just aren’t toxic assholes to each other and can have a strong disagreement and still respect one another afterwards.

@kaminoikari Message PSA and show them the damage. As Gary stated, which was totally incorrectly interpreted, they will advise on how to proceed and everything should be rectified.

@mulder hey Kanagawacards, glad you decided to return.

[kaminoikari]

Goddamnit
Tried contacting PSA via e-mail but says it will be delayed because of a show. Tried contacting through phone and it always mentions “you have made an invalid selection”.
LIKE COME ON, YOU’RE CLEARLY OPEN WHY CANT I REACH YOU GUYS.

*sigh* by this rate my 48 hour insurance will be up
what should I do…

[kaminoikari]

@hersheycardcollector

@kaminoikari

LIKE COME ON, YOU’RE CLEARLY OPEN WHY CANT I REACH YOU GUYS.

*sigh* by this rate my 48 hour insurance will be up
what should I do…

I would try to call during their office hours. At this moment it’s 7:38 AM.

It says their hours of operations is from 7:00 AM

[joer]

@kaminoikari

Goddamnit
Tried contacting PSA via e-mail but says it will be delayed because of a show. Tried contacting through phone and it always mentions “you have made an invalid selection”.
LIKE COME ON, YOU’RE CLEARLY OPEN WHY CANT I REACH YOU GUYS.

*sigh* by this rate my 48 hour insurance will be up
what should I do…

Like most things in life the 48 hours are negotiable and based on your ability to contact them I’m sure. You are a paying customer and they want your business, so when you finally get a hold of them they will give you the time of day.

[gottaketchumall]

@kaminoikari don’t sweat the 48 hours too much especially if you’ve already sent an e-mail which is automatically timestamped detailing the problem within that 48 hour window. It won’t likely be a quick turnaround but they’ll take care of it including shipping both ways though you may have to go out of pocket on it and then be reimbursed later.

[kaminoikari]

At this point I’ve given up contacting PSA by both phone and E-mail…

Its been a week and a half and haven’t received a singe reply back… So what to do now?
Any ideas on what do do with the damaged cases?

• get them re-slabbed through the submission page?

[ozenigma]

@kaminoikari

At this point I’ve given up contacting PSA by both phone and E-mail…

Its been a week and a half and haven’t received a singe reply back… So what to do now?
Any ideas on what do do with the damaged cases?

• get them re-slabbed through the submission page?

Don’t give up mate! Are you calling them from the US or outside the US?

PSA are very tolerant of international members and will understand. They will cover all four cards, it will require a little more patience though.

Get back to us ASAP so we can give you guidance before they open on Monday morning (around 23 hours from now).

[chrispy]

@nuttun

A bit off tangent but I feel like I should mention:

The personal attacks (calling us mouth breathers) are starting to get irritating because I feel like it highlights a new part of the community that assumes that the majority of Efour are just sheeps that follow every single word coming out of the veteran’s mouth. This is frankly getting annoying to deal with because saying this type of accusations are precisely what’s putting some people, including me, off from commenting. Gary and the other administrators are reputable because they are typically right in their opinions, which is why most people don’t “go against” them. If they are blatantly wrong or hostile all the time, would you think this community will keep growing? However, what’s happening right now is:

If they state their opinions and people disagree, the people who are against them either:
a. Call the community out by saying we just follow every single word they say, which is false.
b. Strawman their arguments and creating scenarios that are misunderstood.
c. Assuming they have all the time on their hands to answer each discussion in meticulous detail, so any minute detail left out is used against them.
d. Assume that if no one answers to negative responses, means that we are “scared” or “afraid” to speak up.

Seriously guys. This is getting ridiculous. Just because no one speaks up does not mean the community is scared of them. What can also be happening is that:

1. You misunderstood what they said, and took the tone differently, so people who understood their tone felt nothing was wrong thus did not respond.

2. The thread is about an opinion and we may agree or disagree with them, but can’t add much value to the thread so we do not respond.

3. Members are in a middle of a heated argument where clearly both members misunderstood each other so it’s pointless to join in because neither party will agree with each other.

Just because you have a lower post count, or have a lesser collection, does not mean your opinion is discredited. However, if you disagree with a “veteran” member and notice no one is backing you up, it does not necessarily mean the community is disagreeing with you either. Just elaborate your opinion and leave it at that. Controversial threads is a see-saw of opinions with old and new members all being on different sides, depending on the scenario. Just check those out to see how we are not “sheep”.

Ditto is forgetting another reason: not giving a fuck. You have to actually care to argue with someone about something. Ive seen people disagree with Gary or Smpratte or other vets numerous times. But over something like this? What are you expecting? You (mulder) got your panties in a bunch over Gary providing pretty accurate input of how to deal with this scenerio (what OP asked for). Then you called everyone assholes and mouth breathers for not sjw’ing Gary’s phrasing. FOOH.

[chrispy]

@kaminoikari

Goddamnit
Tried contacting PSA via e-mail but says it will be delayed because of a show. Tried contacting through phone and it always mentions “you have made an invalid selection”.
LIKE COME ON, YOU’RE CLEARLY OPEN WHY CANT I REACH YOU GUYS.

*sigh* by this rate my 48 hour insurance will be up
what should I do…

At least you have a time stamped email with a notation of them having a delay in responding due to a show. That can only help when it comes to insurance grace period.

[raichuforyou]

Community shmummunity am I right?!
I’m just here for the cash

[TrainOfThought]

@raichuforyou

Community shmummunity am I right?!
I’m just here for the cash

Stick to your lego Erik

[null_user]

Well, I’ve also received damaged PSA cards but I didn’t bother with contacting them due to the fact it was a low value card anyway with a poor grade.

[kaminoikari]

So I finally received an e-mail this morning stating that they recognize that the two cards are mislabeled and are willing to vouch for them.
As for the damaged cards, they will vouch for them as well but due to PSA regulations they will be regraded (well… *sigh*)
The thing is… I’m in the middle of moving and just sent my cards off and probably won’t see them for another two months (I sent them because I never thought I would hear back from PSA).

What to do…