Bit of backstory: Buyer bought an item of me for under £10 on eBay then filed a claim after not receiving there item. Had proof of post etc wasn’t worried. Asked the buyer to wait for a few days as Royal Mail + COVID19 + Xmas Rush = Delays. Buyer wasn’t haven’t any of that and asked for a refund as this was an ‘‘Christmas Present’’. Annoyed thinking that the buyer was going to get money back and most likely get the item after the backlog had cleared.
However item got returned back to me because Royal Mail couldn’t deliver the item due to an incomplete address. Turns out the house number was missing on his order on eBay address. Messaged the buyer just so he could correct his address for any future purchases made on eBay. This was he reply… I couldn’t help laugh a tad.
Over 50 houses on that street and not including flats. What you think the post person was going to do? Knock on every address on the street? Granted I’ve also learnt a lesson. I need to start proofing all addresses no matter how busy I am.
I’ve got a package I sent to Germany from the USA, of course USPS tracking stopped once it was handed over to the German postal service. I go on the German Postal tracking site, and signed up for tracking notifications via email for this particular tracking number. Turns out the German postal service attempted to deliver it, but the receiver refused shipment and now it’s being returned to me.
"We now have the following information about your shipment:
The shipment could not be delivered (acceptance refused) and was returned to the sender on December 19, 2020."
Curious what eBay will do in this case or what the buyer will say. So far crickets from them.
@kpod, If the buyer refused the package you are fine. That is the equivalent to a delivery scan. They most likely didn’t want to pay their import duties and surrendered their buyer protection in denying the package.
It was a fairly expensive card, so it seems like they would have just paid their 30% since the card was on their doorstep. The original purchase price is a lot of money for them to just up and surrender/loose.
@kpod I had a ~$5k sale a few years back. It was a rare deal where I did international direct. I shipped it fully insured and fully declared as agreed with the buyer at the time of sale because it was a goods and services transaction. The buyer then either forgot about it or something to where they didn’t have the money to pay the import duties when it arrived so they just let it sit. It was declared “refused” and shipped back to me where it got lost in the NY ISC. They lost $5,000 because they didn’t have the additional $1,000 or whatever it would have been. As @smpratte said though I won the inevitable Paypal case when they escalated it because it showed attempted delivery, refusal to pay VAT, and then return to sender for refusal to pay VAT which counted as a delivery as far as seller protection went.
What you think the post person was going to do? Knock on every address on the street? Granted I’ve also learnt a lesson. I need to start proofing all addresses no matter how busy I am.