Starting from July 24, 2023, eBay will launch the Shipping Performance Policy – Item Not Received Rate.
Sellers with a higher than market average "Item not received” rate may be subject to a range of actions, such as eBay ending or removing your listings, enforcing buying or selling restrictions, adjusting your selling limits and/or suspending all relevant accounts.
What do you guys think about this? Looks like an extremely unfair policy change for almost all legit sellers since pretty much all INR cases are caused by the incompetence of the courier/postal services and it’s totally out of your hands, as long as the seller packaged the item correctly and shipped on time they did their job, but you can now be punished for mistakes made by the courier. Will suck especially for people like me who mostly relies on international sales which results for more potential INR cases…
I think the phrase “higher than market average” is the important part here. It’s not in their interest to punish sellers that are doing everything right
As long as they enforce it reasonably and it doesn’t flag a bunch of people it’s not supposed to then I think this is good. Hopefully it’s percentage based too so it scales with high volume sellers.
I’ve had several Japanese sellers lately put obvious bogus tracking numbers in combined with super far out delivery date estimates since it’s international. You can’t say item not received until the day after the delivery estimate, so they’re hoping you forgot you even ordered it since a month + will pass.
It’s only meant to flag the ones that are abusing the money back guarantee. Legit buyers/sellers with high volume shouldn’t be affected. I could see a small % of low volume buyers/sellers getting very unlucky due to the currier’s mistakes.
They should do it both ways. Ebay is still the largest marketplace, but it feels like they are slipping by constantly pushing sellers to do all the work and hold all the responsibility. Of course drop shippers unfulfilling orders and/or outright scammers should be removed. But they should uphold the same standards on both ends and remove serial non-paying buyers.
Been doing a little day drinking, know nothing about selling on eBay and I’m thinking out loud here, but why not just start allowing sellers to leave buyers negative feedback? Then give sellers the option to require a certain feedback rating or total feedback to even bid on items? Seems like that’d be a quick and easy way to eliminate a lot of the nonsense I hear y’all deal with. Have a setting like something like: “require 100% feedback and minimum total 10 transactions” or something like that. Leave the criteria up to the seller.
