Will eBay reimburse for not giving me a coupon correctly?

General
1

Hey guys. So I’m taking FULL advantage of the 15% off coupon for basically all pokemon card purchases right now on eBay, but I hit a snag. I stuffed my cart with 6 items to be bought and then when I go to check out it only includes 5 in my cart at any one time. No matter what I do it omits one of my items. Super frustrating because it means one of the items that I am obliged to pay for will lose out on having the coupon applied.

My thoughts on possibly why…

  1. eBay may have a limit on my account for how much I can buy at one time. If this is the case then a phone call would fix this, but I can not call since cornovirus shut down eBay’s customer service.

  2. It’s a bug in the system.

Do you think eBay will actually reimburse me for my lost savings? It is an open and close case and very simple to see the issue, but it may take a while with the current situation I understand.

Happy with my purchases still, but the point was to only buy what got discounted, so…

2

If it’s a bug and you contact customer service they’ll likely give you a coupon for that value.

3

Normally I would call, but the customer service is down. I emailed customer service, but decided to just buy the other item separate because it’s unfair to the seller for me to make them wait. Hoping I get a coupon at least.

4

Did you read any terms and conditions of the coupon? Perhaps it is a 5 item limit.

1 Like
5

@ccrntrade, That’s not possible because it would only allow 5 items at checkout “before” applying the coupon code. Very good idea though! Thanks for the input.

6

What is the total for the 5 items because they have the coupon capped at 50 saved

2 Likes
7

I wonder if ebay will reimburse me for not giving me a coupon at all despite their other “deals” spamming my inbox every day.

8

Terms and conditions says - Coupon does not apply to auction-style listings or purchases made through the Best Offer feature.

So i guess listings must be fixed price buy it now only.

9

I didnt even get the coupon :unamused:

But they probably wont reimburse. I tried once when coupon wouldnt apply properly and they couldnt do anything

1 Like
10

I’m just surprised ebay is having a 15% off coupon and I have heard nothing about it.

1 Like
11

By invitation only and applies to xxxxx; coupon is not transferable.

Who’s eligible?
Only invited, registered eBay users who see the Coupon in My eBay Messages are eligible. Sorry, no forwarding—Coupon is not transferable.

How to redeem your Coupon:

  1. Shop for eligible Trading Cards of $50 or more. (See below for eligible items).
  2. Enter the Coupon code in the redemption code field: ALLDECKEDOUT
  3. Pay for your item by 1­1:­5­9 PM Pacific Time on Ap­ri­l 8, 2­02­0

Terms & Conditions:
This Coupon is a 10% discount off a minimum purchase of $50 or 15% off a minimum purchase of $200 of eligible items, valid from 0­5:­0­0 A­M Pacific Time Ap­ri­l 3­rd, 2­02­0 until 1­1:­5­9 P­M Pacific Time on Ap­ri­l 8­t­h, 2­0­2­0. The Coupon discount is capped at a maximum value of $20 for purchases $50-$199.99 and capped at $50 for purchases $200+. Discount applies to the purchase price (excluding shipping, handling, and taxes) of eligible items on eBay.com. Eligible items include items purchased from the following categories: Sports Trading Cards, Collectible Card Games, Non-Sports Trading Cards. Coupon must be used within a single transaction, while supplies last.

Max one-time use. Coupon does not apply to auction-style listings or purchases made through the Best Offer feature. Only eBay users registered with an address located in the United States are eligible for the Coupon. Any unused difference between the discount amount, as shown on the Coupon, and the purchase price of an item(s) in a single transaction (or cart) will be forfeited.

Coupon is funded by eBay; Coupon is subject to U.S laws, void where prohibited, not redeemable for cash, has no face value, and cannot be combined with any other Coupon, or when paying with PayPal Credit Easy Payments or Gift Cards. eBay may cancel, amend, or revoke the Coupon at any time including in response to fraudulent activity.

If you are attempting to use this Coupon to buy items from both managed payments seller(s) and non-managed payments seller(s), your cart may be divided into two separate transactions. If that happens, this Coupon will be applied to the first transaction if it meets the minimum purchase requirement. If the first transaction does not meet the purchase requirement, this Coupon will not be applied. If your second transaction meets the purchase requirement, you must apply this Coupon during the second transaction.
Visit our Privacy Notice and User Agreement if you have any questions.

Copyright © eBay Inc. All Rights Reserved. Designated trademarks and brands are the property of their respective owners. eBay and the eBay logo are trademarks of eBay Inc. 2­14­5 Ha­mil­ton Av­enue, S­an Jose, C­A 95­12­5.

12

@surfingpikachu, All of my purchases were best offer scenarios lol

Heard back from an eBay rep. All they did was see that I paid and did not investigate further. Why not check and see that I only had the coupon applied to 5 of the 6 items? Of course it was a message with no reply option, so now I have to message support again explaining that I paid and would like a refund for the item left out equal to 15%. Pretty silly…

13

You probably reached the max $50 savings cap? What was the total of 5 items vs 6?

One-time use, and $50 cap on purchase of $200 or more.

14

@kpod, Yea it did not reach the cap. With the 6th items it would have been about 46-47 in savings. I was at 41 without the last item.