# Help with lost package to UK from US **URL:** \ **Category:** General\ **Tags:** help, shipping\ **Created:** [April 13, 2023, 10:50pm UTC](https://www.elitefourum.com/t/help-with-lost-package-to-uk-from-us/40927 "2023-04-13T22:50:28Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![smokemon](https://efour.b-cdn.net/user_avatar/www.elitefourum.com/smokemon/32/36734_2.png) [@smokemon](https://www.elitefourum.com/u/smokemon)\ **Post date:** [April 13, 2023, 10:50pm UTC](https://www.elitefourum.com/t/help-with-lost-package-to-uk-from-us/40927/1 "2023-04-13T22:50:29Z")
I sold a card on eBay for $200 + $30 ship to UK. I used USPS and the tracking gives me this: ![image](https://efour.b-cdn.net/uploads/default/original/3X/f/f/ff06ef411ab3d873952e8da5bb1440d38766888b.png) I went into USPS today to talk to the postal service worker and they told me that the shipping option I chose does not fully track the package once it reaches UK’s shipping services such as Royal Mail. (They suggested express so it will be tracked all the way to the destination.) In short, I can’t confirm if the package reached the destination and I have to go with what the buyer is saying. The buyer reached out and asked about the package and it looks like I may be at a loss. What do I do here? ---
**Author:** ![cardstockpile](https://efour.b-cdn.net/user_avatar/www.elitefourum.com/cardstockpile/32/26554_2.png) [@cardstockpile](https://www.elitefourum.com/u/cardstockpile)\ **Post date:** [April 13, 2023, 11:36pm UTC](https://www.elitefourum.com/t/help-with-lost-package-to-uk-from-us/40927/2 "2023-04-13T23:36:28Z")
I would let them open a case and see what eBay does. They may just credit the buyer and let you keep the proceeds. I hate situations like this. Sure there are a lot of honest people out there but the low lifes I’ve dealt with make me question all of these stories. Another option is to call eBay direct and see how they would rule on an inr case based on that status ---
**Author:** ![smokemon](https://efour.b-cdn.net/user_avatar/www.elitefourum.com/smokemon/32/36734_2.png) [@smokemon](https://www.elitefourum.com/u/smokemon)\ **Post date:** [April 13, 2023, 11:39pm UTC](https://www.elitefourum.com/t/help-with-lost-package-to-uk-from-us/40927/3 "2023-04-13T23:39:49Z")
Yeah it’s draining. I just wanna make a few sales here and there and chill but it’s never the case. Do you have a number to call eBay? I tried to call before and just got routed back to a menu ---
**Author:** ![A.P.Speeze](https://efour.b-cdn.net/user_avatar/www.elitefourum.com/a.p.speeze/32/154261_2.png) [@A.P.Speeze](https://www.elitefourum.com/u/A.P.Speeze)\ **Post date:** [April 13, 2023, 11:48pm UTC](https://www.elitefourum.com/t/help-with-lost-package-to-uk-from-us/40927/4 "2023-04-13T23:48:56Z")
Search for “eBay have us call you”. I always try to use this when I contact eBay as I get an actual person contacting me rather than an automated message or something else. The wait is usually only a few minutes as well. ---
**Author:** ![jac2357](https://efour.b-cdn.net/user_avatar/www.elitefourum.com/jac2357/32/76046_2.png) [@jac2357](https://www.elitefourum.com/u/jac2357)\ **Post date:** [April 14, 2023, 3:47am UTC](https://www.elitefourum.com/t/help-with-lost-package-to-uk-from-us/40927/5 "2023-04-14T03:47:02Z")
Put your USPS tracking number into this. [https://www.royalmail.com/track-your-item](https://www.royalmail.com/track-your-item) ---
**Author:** ![thymeee](https://efour.b-cdn.net/user_avatar/www.elitefourum.com/thymeee/32/2674_2.png) [@thymeee](https://www.elitefourum.com/u/thymeee)\ **Post date:** [April 14, 2023, 5:39am UTC](https://www.elitefourum.com/t/help-with-lost-package-to-uk-from-us/40927/6 "2023-04-14T05:39:44Z")
Once it reaches the other country, most of the time the tracking halts for the shipping service of the shipping country, and continues in the shipping service of the receiving country. It is likely updating on the uk mail tracking service. You could also use one of those international tracking sites which checks all sites. ---
**Author:** ![esren](https://efour.b-cdn.net/user_avatar/www.elitefourum.com/esren/32/60720_2.png) [@esren](https://www.elitefourum.com/u/esren)\ **Post date:** [April 14, 2023, 10:52am UTC](https://www.elitefourum.com/t/help-with-lost-package-to-uk-from-us/40927/7 "2023-04-14T10:52:35Z")
It will have been passed over to Royal Mail and depending on the value you put on the package, there is a chance that if it hit customs then that process is very slow. - They send a letter to the received with the bill - Wait for the receiver to get the letter - Wait for the receiver to pay the bill - Release package a day or so later And if the receiver decides to not pay/delay paying then it will never move on and you as the seller never know what is going on, until they eventually might return the package. Not saying this is what happened, but something to be aware of ---
**Author:** ![prochaos](https://efour.b-cdn.net/user_avatar/www.elitefourum.com/prochaos/32/84246_2.png) [@prochaos](https://www.elitefourum.com/u/prochaos)\ **Post date:** [April 14, 2023, 11:12am UTC](https://www.elitefourum.com/t/help-with-lost-package-to-uk-from-us/40927/8 "2023-04-14T11:12:02Z")
pm me the tracking number, i can look into it if helps ---
**Author:** ![smokemon](https://efour.b-cdn.net/user_avatar/www.elitefourum.com/smokemon/32/36734_2.png) [@smokemon](https://www.elitefourum.com/u/smokemon)\ **Post date:** [April 17, 2023, 5:04pm UTC](https://www.elitefourum.com/t/help-with-lost-package-to-uk-from-us/40927/9 "2023-04-17T17:04:06Z")
The buyer reported their item as not received (rightfully so and I take no issue with this). Wanted to see what the best course of action is: ![image](https://efour.b-cdn.net/uploads/default/original/3X/8/7/878e2727af71bf0c56de99fed5cf0fddca1556df.png) ---
**Author:** ![corinn](https://efour.b-cdn.net/user_avatar/www.elitefourum.com/corinn/32/105813_2.png) [@corinn](https://www.elitefourum.com/u/corinn)\ **Post date:** [April 17, 2023, 5:16pm UTC](https://www.elitefourum.com/t/help-with-lost-package-to-uk-from-us/40927/10 "2023-04-17T17:16:39Z")
Man that sucks. I sold some stuff to the UK buyer but luckily they received the package a day or two after it got handled off. Looks like that link from @jac2357 works well. I just entered my USPS tracking number into it and it shows it was delivered 03/31/2023. There was a post about eBay international shipping, I can see that would’ve been so helpful with situations like this since you are done once it reaches eBay’s shipping center. ---
**Author:** ![smokemon](https://efour.b-cdn.net/user_avatar/www.elitefourum.com/smokemon/32/36734_2.png) [@smokemon](https://www.elitefourum.com/u/smokemon)\ **Post date:** [April 17, 2023, 5:37pm UTC](https://www.elitefourum.com/t/help-with-lost-package-to-uk-from-us/40927/11 "2023-04-17T17:37:50Z")
If I refund then what happens to me? Do I get reimbursed as well? Edit: Tracking in the provided links shows the same as before: Delivered to postal agent, which apparently is Royal Mail ---
**Author:** ![jac2357](https://efour.b-cdn.net/user_avatar/www.elitefourum.com/jac2357/32/76046_2.png) [@jac2357](https://www.elitefourum.com/u/jac2357)\ **Post date:** [April 17, 2023, 6:02pm UTC](https://www.elitefourum.com/t/help-with-lost-package-to-uk-from-us/40927/12 "2023-04-17T18:02:28Z")
Stop worrying for now. There’s a v good chance it’s at customs as we have to pay tax on stuff when it arrives and it takes a while. ---
**Author:** ![smokemon](https://efour.b-cdn.net/user_avatar/www.elitefourum.com/smokemon/32/36734_2.png) [@smokemon](https://www.elitefourum.com/u/smokemon)\ **Post date:** [April 17, 2023, 6:05pm UTC](https://www.elitefourum.com/t/help-with-lost-package-to-uk-from-us/40927/13 "2023-04-17T18:05:19Z")
I’m not worried but I do have to respond within 3 days. I’m not sure how much I can delay here is all. Buyer has reached out a couple of times already ---
**Author:** ![jac2357](https://efour.b-cdn.net/user_avatar/www.elitefourum.com/jac2357/32/76046_2.png) [@jac2357](https://www.elitefourum.com/u/jac2357)\ **Post date:** [April 17, 2023, 6:07pm UTC](https://www.elitefourum.com/t/help-with-lost-package-to-uk-from-us/40927/14 "2023-04-17T18:07:19Z")
I’d give it the full amount of time first prob still not enough but can’t hurt. The variance of time on my packages from the US is enormous. ---
**Author:** ![smokemon](https://efour.b-cdn.net/user_avatar/www.elitefourum.com/smokemon/32/36734_2.png) [@smokemon](https://www.elitefourum.com/u/smokemon)\ **Post date:** [April 19, 2023, 11:51pm UTC](https://www.elitefourum.com/t/help-with-lost-package-to-uk-from-us/40927/15 "2023-04-19T23:51:54Z")
Update: So eBay forced my hand after the buyer opened up a refund request. I had the option of updating the tracking number, but with no movement on the package that doesn’t really do me much. I ended up choosing the refund option. Oh well. I guess I pester eBay to refund me? Or USPS? Or am I at a loss here? ---
**Author:** ![caughtatpoint](https://efour.b-cdn.net/user_avatar/www.elitefourum.com/caughtatpoint/32/186754_2.png) [@caughtatpoint](https://www.elitefourum.com/u/caughtatpoint)\ **Post date:** [April 20, 2023, 12:55am UTC](https://www.elitefourum.com/t/help-with-lost-package-to-uk-from-us/40927/16 "2023-04-20T00:55:23Z")
You should open a claim with USPS (I’m assuming that’s who you sent it with). eBay won’t help you at all, unless you use their international shipping service. ---
**Author:** ![smokemon](https://efour.b-cdn.net/user_avatar/www.elitefourum.com/smokemon/32/36734_2.png) [@smokemon](https://www.elitefourum.com/u/smokemon)\ **Post date:** [April 20, 2023, 12:57am UTC](https://www.elitefourum.com/t/help-with-lost-package-to-uk-from-us/40927/17 "2023-04-20T00:57:45Z")
Yeah I used: USPS First Class Mail International / First Class Package International Service I’ll do a claim. Thank you guys for helping me with this! ---
**Author:** ![dragonwarrior](https://efour.b-cdn.net/user_avatar/www.elitefourum.com/dragonwarrior/32/1601_2.png) [@dragonwarrior](https://www.elitefourum.com/u/dragonwarrior)\ **Post date:** [April 20, 2023, 1:44am UTC](https://www.elitefourum.com/t/help-with-lost-package-to-uk-from-us/40927/18 "2023-04-20T01:44:50Z")
And this is why you should use GSP ---
**Author:** ![smokemon](https://efour.b-cdn.net/user_avatar/www.elitefourum.com/smokemon/32/36734_2.png) [@smokemon](https://www.elitefourum.com/u/smokemon)\ **Post date:** [May 3, 2023, 5:32pm UTC](https://www.elitefourum.com/t/help-with-lost-package-to-uk-from-us/40927/19 "2023-05-03T17:32:12Z")
I put in a lost package request. I don’t think anything will come of this but figured I’d try. Going to accept the loss and learn from it but I’ll update the thread as I learn more ![image](https://efour.b-cdn.net/uploads/default/original/3X/0/f/0fb49a180e941382a56a3d4b892fda76ae036aab.png) ---
**Author:** ![acebren](https://efour.b-cdn.net/user_avatar/www.elitefourum.com/acebren/32/400_2.png) [@acebren](https://www.elitefourum.com/u/acebren)\ **Post date:** [May 4, 2023, 2:19am UTC](https://www.elitefourum.com/t/help-with-lost-package-to-uk-from-us/40927/20 "2023-05-04T02:19:25Z")
Oh, looks like they found it. I’m guessing you’ve already had to refund the buyer? Contact the postal service to see if they can redirect the mail back to you, otherwise the buyer will have received the refund and the card! [Next page](https://www.elitefourum.com/t/help-with-lost-package-to-uk-from-us/40927.md?page=2)