Here’s a fun rant for you guys.
So I sold an item and shipped through GSP and it arrived in Kentucky, fantastic I’m in the clear - right? Negative.
Couple of months have passed and the tracking hasn’t moved from KY. Buyer is irate and begins chargeback process. This is through Paypal since I was still transitioning to Maneged Payments. Paypal Holds funds and begins ‘research’ process.
Several back and forth messages between Paypal dispute chargeback team and I, and I provide the requested evidence to Paypal that Ebay was the shipper and received item and all the relevant tracking information necessary. Paypal had a relationship with Ebay, they must be familiar with the process… I assumed.
Paypal further request additional information about the shipping, want to see exact shipping label printed and added to the shipping box, and note that the designated buyer’s address is correct. (As its been two months, my shipping label manger does not allow reopening the printing label page, and I would not be able to send a picture of the label attached to the actual shipping box, and it would show Kentucky Mailing destination rather then the end mailing destination.
Paypal reviews several images of what I have access to, ebay screenshots, dropdown that shows ebay will ship to destinated address.
Final result. Paypal has sided with the buyer and I’m out of few hundred dollars.
Ebay said when it goes to Paypal, it’s out of their hands. Paypal refuses to acknowledge Ebay was the shipper and Seller was not at fault and expects sellers to take a picture of every single package shipped, with label attached to shipping box. Are the big sellers doing this for their items? Ie. You sell 500/1000 items, and you have 500/1000 pictures post packaging? Lol
Jan 31 update- Good news. I spoke early in the paypal dispute case as the case had not been closed. After paypal reviewed the information, the funds are not off hold.
Cliffnotes: GSP Does Protect against Chargeback Paybacks.