Since you said he keeps purchasing the same card, why don’t you just pull the card for a little while?
Or
Put a buy it now at 1000.00 (immediate payment required) with an offer. Then you can decide whether you accept a proper offer.
I ended up gambling and selling it to the buyer instead of cancelling. He ended up opening a return today saying that he’s unsatisfied with the grade of the card and that he thinks the card is a 5 or 6 (it’s an 8).
Anyways, the obvious question now is: does anyone have experience disputing a case? Since he admitted that the problem is with the grade, do I have a chance of winning a dispute? Or should I bend over without a fuss. Also, does the fact that he made multiple accounts to buy the same item count against him? I doubt it, but I’d like to hear your thoughts.
contact ebay. prove that he made multiple accounts to harass you. You can also say its a graded card. Nothing can go wrong given its graded by PSA. If he doesnt agree with the grade, hes questioning the authenticity of a company that’s been in business for over 30 years.
Furthermore ask him to send you pictures of the card he recieve. If he recieved the card with the same serial number and PSA label. You can confirm with ebay he recieved the exact item you listed as all graded cards have unique numbers.
Thanks for the idea. I think eBay will still rule in his favor.
I was thinking along the lines of what you suggested however. If I can make the case about him fraudulently opening a new account to subvert the buyer block, that might perk up eBay’s ears.
The issue is that eBay can rule in my favor and he can still cancel the return request and push a chargeback on PayPal which is even worse for sellers. I don’t think I’ve heard of a case where PayPal actually sided with the seller of an item. And then subsequently, if I win the PayPal and eBay disputes he can just chargeback from his bank. I would probably have to dispute this for days or weeks and I’m likely to get nothing even if I can win the case from eBay.
@jj1, at this point you admired you made a gamble. You knew this was going to happen so I can’t have too much sympathy. Place Einstien’s quote on insanity here.
As far as your options go you can tell them if they don’t agree with the grade PSA has provided they can address their issue to PSA’s finiancial garuntee. You can try and make it a hasstle by allowing an eBay case, eBay cases that are closed outside of your favor give you negative search rankings, and you’re not going to win so close the case before it gets escalated. The final option is you have them return the item out of their pocket, block the buyer and never sell to them again no matter what account they make.
If you accept returns on your auction when creating it you can’t dispute the return, you’ll have to accept it the return, partial refund or full refund the item. If you want to argue your case you’ll have to contact eBay (I’d phone them, it’s easier when you’re actually talking with a real person about this kind of thing).
If you can prove the buyer subverted a user block you might get somewhere, but honestly eBay’s policies are so buyer friendly you’re probably going to have to accept the return regardless. I would just get him to confirm he didn’t crack the card out of the case before you accept the return just in case it’s a scam attempt to send you back a beat up card.
EDIT: Also when you get your card back confirm it’s the same serial number.
I highly suggest that you call up eBay’s fraud department and explain everyThing to them and get them on your side first and not wait until the return is complete to take care of things.
To be fair, not really looking for sympathy, just advice from people with experience. And yeah, it was a gamble but, like TCA said: it was a choice between cancelling the transaction and getting negative feedback vs this. I think the neg would impact me far more considering I have 100% positive feedback so far after several hundred sales.
And yes, I think you’re right about the options available to me. It’s consistent with what I’ve heard pretty much everywhere: eBay/PayPal seldom side with sellers in a dispute so I’m bound to lose.
Can you elaborate about forcing out of pocket returns? How should I respond to his request to have him pay out of pocket? If he refuses do I have any recourse?
Tell them to send the package to your address and you’ll refund when you received the item. Most cases they’ll send the package themselves without any further messages. If they ask for a label to print off tell them to go to Log in to your PayPal account and fill in the details there. If they continue to message asking you to pay for the label tell them you don’t pay for return shipping on items properly described.
If they open a dispute contact eBay and ask them what the actions will be. I haven’t had the issue go to this point so I don’t know what happens.
I have won several chargebacks when I was able to verify and provide proof of delivery. That being said, the buyer may have “won” also by being refunded by paypal directly as well though I am not entirely sure who ate the cost.
eBay does the same things at times. It eats the cost in a dispute and refunds the buyer, but from their own pocket instead of the sellers. It isn’t extremely common but happens a few times a year to me at a volume of 10,000+ transactions a year.
