May I ask if you’ve used BGS directly? It’s very important because you can’t talk the talk if you haven’t walked the walk.
Let’s assume you use BGS. Right now, the order tracking is very poor and slow. What does PSA do that Beckett doesn’t, and what could be implemented? Better order status tracking is a start. At PSA, your order is usually marked as “Arrived” the next day or at least very quickly. With Beckett, you’re in a limbo. It’s stressful to have a four-figure order marked as “Delivered” only by the courier tracking with no confirmation from Beckett. Some people might not care, but many others get nervous and lose sleep over that kind of emotional stress.
Then there’s the scanning service that everyone wants. It shouldn’t even be called a “service” we have to ask for; it’s just a standard for grading companies nowadays. Every new company, even the most obscure ones, now provides scans of the slab. It’s embarrassing that a professional company as big as BGS, one of the “Big Three,” still hasn’t made this a standard. Furthermore, we can all agree that their customer service sucks. While the population report is better than in the past, it’s still confusing.
Beckett’s market share is currently less than 4%. I don’t think PSA’s parent company purchased them to kick them out of the market. They could’ve done that to any emerging company like TAG, so why throw money away? The CEO of Collectors seems like a very clever guy and a true collector. He was previously a BGS collector before moving to PSA. I believe he sees the potential in BGS and realizes it’s been poorly managed. Acquiring BGS to improve it and make more money seems much more logical than destroying it.